Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Platinum Skin Care
Created in 2001. Platinum Skin Care creates professional quality skin care products to treat acne, wrinkles, scarring and pigmentation. We expertly create: at home peels, micro-infusion, led masks, retinoids, exosomes, vitamins, and cutting edge peptides.We pride ourselves on offering exceptional education before, during and after purchase. Our website is extremely in-depth and offers dozens of videos and tutorials as well as a full 2nd website, PeelUniversity.com, in order to teach our customers what is best for their needs. We have multiple Quizzes to help you start off on the right foot with your Daily Regimen and your Peel needs. We answer all emails and accept phone calls during business hours to address all of your questions. We are here to help you! We have an extremely friendly 30 day return policy, with a few Safety-related exceptions. Full policy on website and also during checkout.
Platinum Skin Care (platinumskincare.com) has 25 customer reviews on Rated Honest, with an average rating of 3.7 out of 5.
A good source of strong chemical peel. I got their tca 20. It saves money, because I could use the bottle repeatedly, instead of going to an aesthetician, which cost $100 per session.
Response from Platinum Skin Care· Oct 13, 2026
Thank you so much. It is truly a more economical way to continue to maintain your beautiful skin. We are thrilled you chose us. It is important that we give you the most knowledge/schooling so you understand your skin and how the acid will work for you. If you have not gone through https://PeelUniversity.com yet... now is a great time. :)
BG
Brooke G.
Posted
I rarely write reviews and had to jump…
I rarely write reviews and had to jump in here after reading what others have posted. Let me start by saying that I am placing my third order of platinum products because I have been loving the results. I’m obsessed by the feel and hydration that they provide and have received compliments on my skin every time I get a facial. Aestheticians have stopped giving me advice because they say I’m doing everything “right” for my 52 year old face. Specifically, I love the copper peptides, the retinol, and the create your own bottle of ingredients. I also completed an entire round of TCA 13 chemical peels on my arms this winter and will increase to 20 percent next season. If you read their extensive literature, it clearly states to start conservatively and be patient. Proper application takes knowledge of proper prepping, application, aftercare and definitely patience as multiple treatment sessions are needed to get desired results. (The damage didn’t happen overnight!)
What ready infuriates me is reading comments from people who have not properly read return policies and/or instructions that are so clearly provided everywhere by this company. Additionally, there are people blaming them for shipping services that are completely out of their control. Overall, I would like to appeal to these people to take a deep breath and think of the negativity that they are spreading into the world in general. To take up so much precious energy with anger is not good for anyone’s health!
Response from Platinum Skin Care· May 28, 2026
Brooke! You are a TRUE GEM. I cannot state this enough. Thank you so much for jumping in here. TrustPilot is not even a review platform that we have on our website. It is a 3rd party, and as you can see, people with a "bone to pick", look for anywhere they can to spread harmful comments. It is a mission that we hope people - like you - can see right through.
We go above and beyond for our customers - truly! For 25 years now. We provide unparalleled value. Free information/documents/PeelUniversity.com and videos, how to's... customer service phone help Monday - Friday for hours on end. Anything we can do to help our customers make the right choices and understand how and what they are doing. It is truly a joy.
Unfortunately some Select People think that no matter what - they are right. Carrier issues or damages (which are literally always covered by insurance), Policies be Dam*ned!.... They will scream their vitriol from the rooftops if they do not get their way. Almost like a tantrum?
I cannot thank you for taking a moment to spread some Fresh Air! Aaaaahhhhhhhhhh! Thank you again for just being there. Enjoy all of your goodies and of course, reach out anytime you need help. We are here! Jen
MR
MRS
Posted
NO RETURNS
Chemical peels you have to order blindly, and they state no returns. I don't know your product or how it will work for me. It could simply be water for all I know. It's shameful that you cannot return if it doesn't work for you or causes adverse reactions. Customer support is rude and doesn't care to truly assist. Furthermore, don't even fool with the referral program, if you get too many clicks in one day they will mark as suspicious and take back your points.
Response from Platinum Skin Care· May 6, 2026
Hello Michelle. Here we are again. Let's start at the beginning for all those that will be reading this. Because it is not about our return policy at all.... :
You purchased a Certified TCA Peel. All peels are final sale for safety. Read why here: https://platinumskincare.zendesk.com/hc/en-us/articles/13515721322899-But-why-can-t-I-return-my-chemical-peel *You agree to this during our checkout process, and it is very explicitly notated as Final Sale. It is also at the very top of our Returns and Shipping page in a giant blue box, here: https://www.platinumskincare.com/shipping-returns/
Not reading a policy does not change the fact that it is still the policy. Chemical Peels are Final Sale.
But, that is not even the true reason that you are irate at this point and even want to return your peel. You were Extremely happy about it. So much so that you wanted to share it with everyone!
That is because we have a "Friends and Family" referral offer to all new customers. This is where you can share your link with your Friends, and you can earn Store Credits for doing so. It is a very simple program. I will paste the exact words - that, again you did not read:
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"Refer your friends, get 1000 points!
Give your friends 20% off all products (*Excl. Deals). When your friends buy from your invite link, you get 1000 points!
***WE DO NOT ALLOW SHARING ON COUPON SITES. IF YOU ARE CAUGHT SHARING YOUR REFERRALS WILL BE VOIDED AND YOU WILL BE BANNED FROM OUR PROGRAM.***"
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This is the same wording that was there when you signed up. I copy/pasted them from the email that you received. These are the ONLY words on the page. So, instead of following this and sharing it on Facebook with your friends, or emailing it to your family ... you immediately went to a coupon website to try and "trick the system". Retail-me-not specifically. So the system immediately noticed an uptick in referrals. There were 22 in a couple of days. This was immediately flagged as "suspicious" by the referral program.
So we had a conversation about where you were sharing it. Since it was against our policy, those referrals were cancelled, and your Referral account closed. Exactly as we stated it would be when you received the share offer in the first place. This was not Rude. This was not Harsh in any way. Just a matter of a fact it had to be done. Nothing more was said on our end.
So, to end this. When you go against the Single Rule of the program - you will not be able to receive those referrals. This is not a Scam, or being Rude, or even trying to Fool anyone. This is the ONE rule to the program - and you Chose to just Ignore it. That does not make it our fault in any way.
We appreciate our wonderful customers. If they share their links with their friends . .. they earn those points and get store credits. This is them using the program as it should be used. This is NOT an Affiliate program at all. Just sharing with friends.
The anger you are feeling at this is very strange. Posting everywhere, and trying to make people feel that We are the "bad guys", simply does not make sense. This is a very Hostile response (all of your postings everywhere you can find to complain ... including dozens of Facebook posts) for someone who simply, did not follow the rule - and Purposefully went against it. ... An "oops, I am sorry" would have sufficed, and we could have moved forward with no harsh feelings. This is far far too much.
MW
Miss W.
Posted
Great prices and really fast…
Great prices and really fast international shipping. Peel worked like it was supposed and I started peeling on day 3. My skin looks resurfaced and smooth. Will be buying again and again! Thanks
Response from Platinum Skin Care· May 6, 2026
Thank you so much for sharing that. We sincerely appreciate your review. :)
3-5 days to start flaking and another 3-5 days to finish. Have you been over to our https://peeluniversity.com learning tool? So much to see and learn.
MB
mandy B.
Posted
I’ve tried a few of their products…
I’ve tried a few of their products (serums and alquemi suite) and their prices are extremely reasonable for the quality. Their PDRN serum has the highest concentration ppm that I’ve ever seen and has been the most effective at making my skin glow. The company offers excellent education and support for all their products- they even have a peel university to educate customers on proper peeling. Most products have a lot of positive reviews, but there’s still some 1, 2, and 3 star reviews from customers. Not every product is going to work for everyone and that’s OK. Knowing that all reviews are being posted gives me confidence in the transparency of this company. I’m happy with what I bought and would order from them again!
Response from Platinum Skin Care· Mar 6, 2026
Thank you so much Mandy. It is So important to us that our customers not only receive effective, high quality products. But, that they know how to use them as well. Education is #1 with Platinum Skin Care. We sincerely appreciate your positive review. :) Reach out any time you are in need of help. [email protected]
MA
Micaela A.
Posted
I have been uses the tca 20% for the…
I have been uses the tca 20% for the past year. Usually once a month of every other month. I see results every time! Price is very good too for what it does, considering how much we pay in clinics to the the exact same thing
I am curently looking into buying a new batch but i think i will try the 30% this time
I just wished they sold it as a 1 unit only instead of having to buy 5 jniys every time. But still worth every penny🤗
Response from Platinum Skin Care· Sep 16, 2025
Hello Micaela. Thank you for your review. We certainly have options in sizes/bottles for you. We have our TCA 20 in the 1oz box (has 6 bottles inside). We also have a 2oz. bottle. I suggest applying this and using at least 5 layers PRIOR to your thinking about a TCA 30 peel. TCA 30 is very strong and not something we recommend for the face. If this is for the Body though... that is fine. :)
AN
Amy N.
Posted
I paid less that 20 for a 20% TCA peel
I paid less that 20 for a 20% TCA peel. I have paid 350 each 3x for the VI & perfect peel at my doctors office. I am absolutely ecstatic that the platinum product did the same as the overhyped expensive peels. I could not be happier w the results.
Response from Platinum Skin Care· Jul 14, 2025
Hello Amy. Thank you so much for your feedback on the quality and effectiveness of our peels. We have spent the past 25 years making sure that our customers will have the very best experience with our company and products. Nothing makes us happier than hearing your comments. We look forward to helping you again in the future.
MM
Marrinda M.
Posted
Customer Service Review
I have not started using their products yet. I watched the hand and body peeling demonstration of two different types of peels prior to buying the Glycolic and Lactic acid body wash and the triple treat body lotion. When I went back to look at the transcript of the video, however, I realized I bought the wrong products for my skin type. I'm not sure how I missed that but maybe because it was nearly midnight. I emailed the support team within the same hour of purchase requesting if it was possible to exchange. I received a message days later stating my packages has been sent out. I never received a response to my request/ concern.
I received my package but I have not opened it yet. I sent another email asking if the products can still be beneficial for me but I still haven't received any emails addressing my question. I went on ahead and bought the Fade Bright Lightening. I did try calling but it was after business hours since they are on the EST. I'll try again Monday. Im excited to start using their products, but this 3 star rating is based on my customer service experience. On their website, it mentions that it's best to call them for urgent issues. It's probably best to call them period. I would not email for anything.
Response from Platinum Skin Care· Jun 8, 2025
Hello there. I have done some research and see that we received an email from you on Monday, June 2nd at 3:00pm. I will paste both emails for reference:
Your email to us:
"Hello, The package has been delivered based on the delivery email that I received. I have not been home to open it yet. I would like to exchange the products for a different one based on my needs. Or will my darker skin tone still benefit from using the Triple Treat Body Lotion and Glycolic and Lactic Body wash?"
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We responded to you on the same day (June 2nd) at 3:36pm with the following email:
"Hi M, Thank you for reaching out with your query. The Triple Treat Body Lotion is designed to be a treatment with a high percentage of acid, which can benefit various skin tones, including darker skin. However, it is important to use it correctly and not daily, aiming for 3-4 days per week as your skin acclimates.
Regards,
Customer Support"
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After our response to you, we have not received any further emails. If you wish to send the products back for a refund, just login to your Customer Account and select the link by your order. You have 30 days. See here: https://www.platinumskincare.com/shipping-returns/
Hopefully this explains everything for you. You can also respond directly to our emails where you originally reached out to. Our support email is [email protected]
