PITS Data RecoveryReviews of pitsdatarecovery.com

They managed to recover all my data, but there are some hidden costs for providing you with your data back that are not included in the original quote. I found that to be a little disingenouous, as they kind of 'hold you hostage' to spend more money on a disc drive, or you can't - in essence - get your data back.

When I first found this company, the website looked promising, they had "good reviews" posted to the site, the customer service (at first) was friendly and seemed overly certain they could help recover data from a hard drive that had a head issue. As soon as I put in an inquiry, I got a phone call. I explained what happened, they assured me they have dealt with the problem before, and I paid a $95 rush fee because I'm a photographer and had important galleries on that drive. I asked what a price range would be for this, and I was told "At minimum, it's gonna be at least $100 but it could even go up to $800". Ok...fine. I suppose I don't have an option. Fast forward...I get an email telling me what my options where to recover, and the CHEAPEST price was $1,899. Not sure how $1-800 becomes $1899. I IMMEDIATELY called the company, and had to call two different numbers 3 times before I could get through. After explaining the price ranges weren't in my budget (again, I'm a small town photographer) I was told he could speak to his manager to "see what they can do", which was nothing but give me a quicker turn around time for the $1899, no price change. I continued to explain I couldn't afford this. I was then told they could try to talk to he lab manager AGAIN and at this point I felt jerked around. It is ABSOLUTELY unacceptable that I was then told that if I didn't pay these prices, that no other company would even TOUCH my drive for this type of problem. I was also told I should reach out to my clients who's imagery is in jeopardy (even though they aren't at fault) and see if THEY would be willing to pay a portion of this price. Seriously?? For a company charging prices like that, they sure seemed desperate to get my business and considering they mentioned having someone else pay? No thanks. That's shady and rude and UNACCEPTABLE. I'm waiting on my drive to be sent back. I can't recommend this company at all for your data recovery needs. I feel like they are just out for your money.

Do not believe the hype. I sent in my drive to be examined, a 2 TB SeaGate hard drive. I was given a quote of over $2,200. I started negotiations with the salesperson over price. The next day I get a call stating that all of my data was recovered and she was sending me a cloud link to access my data. I informed her that I never reached a price with the sales person; she got extremely nervous, starting coming up with excuses, then abruptly transferred me to someone else. Price negotiations continued and each time I refused, another fake "promotion" was given, dropping the price by a few hundred dollars each time. The price went from $2,300 all the way down to $999 which was still not acceptable. I requested them to ship the drive back to me where, once again, I was asked if I would like to see if there was ANOTHER promotion they could apply. By the 6th "promotion", the gig was up and I was sick of their bogus claims. I rejected all offers and ordered them to ship my drive back. They attempted to ship the drive back to me and FedEx LOST the package. I am not claiming that PITS has anything to do with that but the whole situation could have been avoided if this was an ethical company that did not knowingly charge extortionate rates.Thanks to their absolute GREED, my trust in them was broken, which led to the complete loss of my drive. Sad, sad business practices.

They F*ckin LOST MY SD Card Paid $49 for a standard evaluation and shipped it with USPS. I'm assuming USPS failed to deliver to their address and or they delivered and PITS was unable to "find it." Either way, they should have warned me about the risks prior to shipping with USPS. After they said it was lost, they told me it was my fault and that I should have used Fedex when they were the ones who had USPS as an option!!! I had family and friend pictures and videos from 5-10 years ago on that memory card. The insurance claim will be pennies, and even if they offered me a large sum I rather have the memory card as that is worth more than money to me. Memories seem to fade quickly for me, and love looking at nostalgic videos and photos, so this sucked. I literally got depressed when I realized there was nothing I could do. Oh and by the way, they didn't even offer to refund me the $49 evaluation fee. I had to message them 6 months later, and they reluctantly agreed. Don't use USPS for this, I am warning you!!!

Completely ridiculous Paid $95 for them to look at it, was supposed to be a 24 hour to give me a price, more like 30 hours Nearly $3000 3 to 4 weeks turn around Nearly $6500 for 24 to 48 hour turn around I am a small business and those prices a just crazy.

Great service! Excellent customer support!

Hello, This is my 5 star review for PITS Global Data Recovery Services. Most importantly the customer service was always willing to help in anyway they can. With questions about my service and how the process works in details was really helpful. The communication through email and on phone was great. Either way I was in the know and I knew what to expect. The process i thought was simple and fast turnaround. When I was finished with the process I was very satisfied with the outcome. I received 100% of my data I thought I lost. These are memories of my family pictures I now able to get back. Thank you PITS Global Data Recovery Services

Made the recovery super smooth and recovered every bit of data. Great service.