PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

Very nice people. Will definitely call when need any help.

Josh and Andy were great! Super at communication, quick at assembling the couch, and very friendly.

Great guys, help out a lot josh Alford and andy

Josh Alford and Andy delivered my brand new couch in a timely, professional manner. It took them all of 5 minutes to get it into my apartment and situated. They were very polite and easy-going. Would recommend!

Devon and Catherine were very professional, friendly, and so helpful!

They were great, very courteous and fast.

Josh Alford and his crew were very prompt and organized.

If I could give these people zero stars I would. My god, avoid at all costs. Rent a UHaul and go pick up what you need it is far more worth the time and effort than dealing with this awful group. This is the problem with these 3rd party companies: They have literally no accountability to the customer, because their contract is with Big Lots, so they have absolutely no incentive to do anything for you. I’m still not sure this place isn’t just a front or something. Where to begin with this saga? Ordered an expensive large couch from Big Lots and paid almost $100 for “same day” delivery 4 days later. Ok, no problem if that’s what you have available. Well, it didn’t get delivered for 2 weeks and they randomly rescheduled it at least 5, yes FIVE TIMES. As if my partner and I just have all the time in the world to take off work and sit on our as*** all day for them to twiddle their thumbs and decide they don’t feel like picking it up today. When you ask what the issue is, they will just repeat “we are busy and have delays.” But they will string you along by providing more “windows” and failing to show up day after day. Why can’t they just be honest and admit they don’t have the staff or time or simple ability to do the task they are being paid for, literally the entire basis of their service? Beats me. The best part was when someone in customer service, during one of our roughly 15 conversations (at least ten of which were completely directionless and just resulted in employees repeating the same thing to us over and over) let it slip that their delivery window scheduled from 6pm-10pm actually “is almost always rescheduled to another time. Since the guys are starting to go home and stores are closing” .... I’m.... okay then WHY EVEN HAVE IT AS AN OPTION? They scheduled us in that window no less than 3 times, then, fully knowing they would not deliver it. And just pretended like they would. If you have been given this time window, call NOW and prepare to get nasty because they really won’t help you at all. Actually do not even bother with them. You will have more luck calling official Big Lots customer service to confirm they still are holding your item for you and then they will send you through a few departments until they get you to someone who can try to get through to PickUp Hell for you. The most we got after patiently waiting through the first 2 reschedules was -$25 off our fee. Ummm, how about the whole thing? No, only got the offer for a full refund after 3 or 4 reschedules I don’t even remember. Oh but they won’t give it back to you until the order is complete, either. They finally dropped it off today and flopped it on the floor and left. I have made so many online orders in my life and have never had issues like this with a company or their customer service. Shameful and suspect.