Poor
465 reviews
PICKUP Same Day/Scheduled DeliveryHonesty, pricing, process and quality scores appear once 5 customers have rated them.
PICKUP is a same day and scheduled delivery service of big & heavy items for national and area businesses. Our PICKUP Good Guys are trusted, fully-vetted delivery pros that provide exceptional customer experiences from register to room with a tech-enabled solution. Our best-in-class delivery network is in more than 75 markets across the U.S.
PICKUP Same Day/Scheduled Delivery (pickupnow.com) has 465 customer reviews on Rated Honest, with an average rating of 2.2 out of 5.
465 approved reviews, newest moderated first
Ryan O.
Posted
Josh Alford and John Murphy were awesome! The service was on point - they hauled the furniture up 3 flights of stairs and assembled the parts. Highly recommend them!
Response from PICKUP Same Day/Scheduled Delivery· Jul 24, 2021
Hi Ryan , We thank you kindly for your fantastic review and look forward to serving your delivery needs in the future. PICKUP Customer Experience Team.
Judy F.
Posted
Josh Alford and John Murphy were my delivery guys and they did an awesome job! I would highly recommend them to my neighbors and friends.
Response from PICKUP Same Day/Scheduled Delivery· Jul 23, 2021
Hello Judy, we are extremely grateful for this generous 5 star review, and look forward to delivering the best PICKUP experiences for all your big and heavy delivery needs! PICKUP Customer Experience Team.
Judy G.
Posted
These Guys Josh Alford & John Murphy were, so POLITE, communicated several times on ETA. Assisted in placing boxes on my lower level walkout. Pleasant to talk with. Defintely a plus++++++ Thx Josh & John. A truly satisfied Customer. JLG
Response from PICKUP Same Day/Scheduled Delivery· Jul 22, 2021
Hi Judy, Thanks so much for writing out this great review of your PICKUP experience. We will gladly share it with your Good Guys, and we are always here for next big and heavy delivery need.
Chris S.
Posted
Josh Alford and John Murphy were terrific. Thanks so much!
Response from PICKUP Same Day/Scheduled Delivery· Jul 22, 2021
Hi Chris, It is great to see this wonderful review, and we greatly appreciate the positive feedback. Our PICKUP Good Guys are here the next time you need a delivery.
Angela O.
Posted
Josh Alford and John Murphy were prompt and professional. So thankful for their service!!!!! We love our new loveseat.
Response from PICKUP Same Day/Scheduled Delivery· Jul 22, 2021
Hi Angela , We thank you kindly for the generous 5 star review and are thrilled to see you satisfied with your PICKUP experience. You know who to call for your next big and heavy delivery need. PICKUP Customer Experience Team
VANNIE D.
Posted
I scheduled for a pick up at HOMEGOODS on Friday 7/16/21, time frame between 10 am - 2:00 pm. After waiting the whole morning I had to call Customer Service more than two times and was told that the pick up was delayed to next time frame between 3:00 pm - 7:00 pm. Right after the phone call a text was sent to my cell phone saying that the order was cancelled! I called immediately and luckily had the manager answer my call. She had to check with the agent who previously talked to me and found out that the text of cancellation was sent to me by error. Both the manager and the agent promised to follow my case carefully to make sure that my pick up would be delivered in the afternoon before the end of the day. Close to 7:00 pm I had to call again, it was the same bad news of delay. They rescheduled to the next day Saturday 7/17/21, time frame 10 am - 2:00 pm. But the same problem happened, no pick up processed, pushed back to time frame 3:00 pm - 7:00 pm. Past 7:00 pm no driver called, same problem repeated just like on Friday. When calling Customer Service it always took forever to talk to agent. This is a highly unreliable service, I am reporting this company to Better Business Bureau and contact the stores to discontinue PICKUP service.
Response from PICKUP Same Day/Scheduled Delivery· Jul 19, 2021
Hi VANNIE , we are very sorry to hear that your PICKUP experience went through so much trouble. In order to find a solution, we will be connecting you with a PICKUP Customer Experience Case Manager to make things right. PICKUP Customer Experience Team UPDATE: Thank you for taking the time to speak with us. Your feedback is valuable to us in ensuring our challenges are met with improvements and your concerns are heard. We are glad we were able to come to an agreeable resolution and we wish you a wonderful rest of your week. PICKUP Customer Experience Team
Merlin B.
Posted
Unfortunately, I purchased an item from a retailer who suggest I use the "Pickupnow" delivery service. The cashier stated "Sme-Day Delivery" and so you can imagine the joy of knowing that. So, I called and placed an order for pickup and delivery, paid the fee and scheduled the delivery (Friday July 16). Then I was told I couldn't get it by Friday, that Saturday would be a better day, so I agreed and then Saturday July 17 came and no delivery. I then called Pickupnow deliver driver who told me that it would now be Monday and that even that was no guarantee, so I told him sense there is no guarantee, maybe I'll get my item sometime before Jesus comes back. We shall see said the blind man. I wont be using this service anytime soon, that I can guarantee.
Response from PICKUP Same Day/Scheduled Delivery· Jul 20, 2021
Thank you for taking the time to speak with our PICKUP Customer Experience Team. We will ensure that your constructive feedback goes towards improving our delivery challenges and making sure that our customers get the best experience possible. Wishing you the best week! PICKUP Customer Experience Team.
Mais Al M.
Posted
The worst experience ever, they kept delaying for 4 days, called them many times and texted them and kept postponing for no reason They have communication issues, not honest. I canceled my doctor’s appointment waiting for them just to deliver a painting from home goods how are it could be ? They asked for double the money and still didn’t show up, never ever dealing with them again. I sat for 10 am to 4 pm and no one showed up. Such an awful service.
Response from PICKUP Same Day/Scheduled Delivery· Jul 19, 2021
Thank you for taking the time to speak with out Management Team. We really appreciate your constructive feedback and we will use it to make improvements where they are needed. Wishing you a wonderful week.
