PICKUP Same Day/Scheduled DeliveryReviews of pickupnow.com

Jhael & Ivan were my delivery people. Both were very courteous & accommodating. They were masked & followed Covid protocol. They made my delivery early before it was scheduled because they were in the area. They made an inside delivery to my apartment, unboxed, assembled chair & disposed of box. I was very pleased with their service.

Did not deliver on day promised. Confirmed delivery, scheduled delivery, waited for delivery and then I called them when delivery never arrived. They said it was placed after their delivery window for same day but they had already confirmed the delivery. Unwilling to do anything but reschedule for 2 days in the future.

Andy V and Josh A were fantastic! The process was smooth and quick! I’d highly recommend them to anyone moving furniture! 💪🏾

Josh A. and Andy V. did a fantastic job!

I hired them yesterday to pick up a couch from a friend's house and bring it to my house today. Every step of the way, they were professional and did what they said they would. It was an extremely pleasant and easy experience. The two movers were very polite and moved quickly - at my friend's house and at mine. Great experience. I would use them again. AND, my friend asked for their info, as she will use them in the future, too. Thanks!

It's important to me to give businesses the benefit of doubt. But this is hands down the worst, most unprofessional delivery service ever. I scheduled my items to be picked up the day I bought them. Great, confirmed. That night I received a call that the delivery wasn't comming and has been rescheduled two days later from 10am-2pm. Flash forward 1:30pm comes I get a call apologizing that the delivery is running behind but will 100% be comming today. Ok.OK.. 6pm comes. We're sorry the delivery won't be comming today were scheduling you for two days from now. Canceled the pickup entirely. Worthless company.

Worst Expiereienc i have had with a Delivery Service. They absolution unprofessional, un timely way to expensive, and do not care about the clients time. I had some furniture that i needed picked up from the At Home Store in Brick, who handled eveything, calling them scheduling it for a Saturday Delivery between 2-4, waited home and i get a call at 345, saying they werent coming till end of day 8pm. So i waited so i got the delivery, then at 7:45 after waiting all day wasteing my time they called and said they over booked and wouldnt make it. Very upset and Pissed I said ok when can you come, they said the next day, 10am-12, again waited and at 2pm I got a call saying they could not make it again, after waiting home again. This is far from obsurd. I got my money back and picked things up myself. Good Riddens of unprofessional compaies like this, if you accept a job you do it.

Last weekend I purchased a living room couch and ottoman set from Big Lots! Apparently they partner up with PICKUP for deliveries - a company I have never heard of or experienced working with. I scheduled a next day delivery and thought wow, I would be impressed if I can order an item online and have it arrive the next day. The next day I planned to stay home to wait for my delivery. PICKUP called in the morning confirming that they would be arriving that day. By afternoon, I received a call that they would not be able to delivery due to delays. On this first day I thought ok, that's ok since I understand there are delays. Then the same thing happened on day 2 and day 3. With the holidays being this week, I finally just rescheduled my delivery until next week since I am not waiting around over my weekend. When I spoke to customer service on day 3, they mentioned that delivery windows are not guaranteed and the issue up until now is that no driver will accept my order. WHAT THE HECK! I've had deliveries from plenty of other retail stores and have never experienced something like this. What is the point of scheduling a delivery if it's not going to happen? I work from home so it's easier for me to be home for these types of things - but what about people who have to be out at work all day and modify their schedules to be home and this happens? I am appalled at how this company runs - I feel like it's like a DoorDash / Uber for your large deliveries but no one wants to pick up? The issue is not waiting for my order - I don't mind scheduling a delivery time 1 - 2 weeks out if it means it will be delivered. I'm sick of talking to the PICKUP customer service people everyday so far this week and all they can tell you is they are sorry but absolutely provide no solutions. Terrible business model.