PGA TOUR SuperstoreReviews of pgatoursuperstore.com

I went to White Plains NY store with my granddaughter looking for left-handed clubs. Tony Ruvolo, a studio fitting specialist, was there to handle our request. He was very knowledgeable and accommodating. He showed us the choices and helped with the fitting. He exceeding our expectations in many ways.

Terrible customer service in store and online. This is why brick and mortar stores dont last. Promoted a free clinic by PGA Tour Superstore...signed up after relentless emails. The day of scheduled clinic, after driving an hour to the store, no one at store knew anything about it. I was told sorry but not having it after waiting :45. Called customer service and they gave me $50 in gift cards. I tried to use them within expiration date and they said expired. Called PGA Tour Superstore Customer (No) Service and they said sorry can not reinstate. Do better...

We had a great experience at the store with their salesman Joe Beck. He was patient and helped us find exactly what my son was looking for in a new set of clubs. Highly recommend asking for him!

Would like to express our great appreciation for Will, Patrick and Brendan at the PGA SS Braintree, MA. Their kindness, knowledge, assistance and patience were above and beyond. Sadly, this is a rare commodity in todays retail experience. All the staff were congenial, happy and helpful. A grand experience. Thank you.

I stayed up until midnight to order 2 dozen golf balls that are only offered every couple of years. There was to be a 2 dozen limit so more folks could have a chance to get their order filled. I placed my order as soon as the website allowed. My credit card showed the purchase and I got a confirmation email immediately. 3 days later, the charge dropped from my credit card and I got an email informing me my order had been canceled. I've dealt with customer service for 8 days and nobody has been able to tell me why my order was canceled. One customer service rep told me he showed plenty of golf balls at a store in Massachusetts. I contacted that store and was told they had them but couldn't sell them or take an order! In the end, I got an email from customer service basically saying "our bad". So now I will be waiting another couple years for these golf balls to be on the market again. These golf balls are on Ebay now for double and triple to original price. I wouldn't doubt it if local store personnel just put the balls on Ebay themselves. I have friends who ordered these same balls from Dicks, Golf Galaxy, Golfballs.com and Titleist( 2 dozen limit) and have received their shipment. I will NEVER step foot in one of these stores or order anything online.

Wish I could give 0 stars! Purchased 10 boxes of golf balls online for what seemed like a good deal. Turns out I open them up and half the boxes have literal mold covering the walls of the individual boxes. Not only were they banged up when we called best they can do is send a full refund and have us ship them back! Not an upgrade for the inconvenience. Treat customers like this and you will go out of business. You can have a Scotty Cameron in your store for free and I’d rather pay 500 dollars new for one somewhere else. Terrible customer service and the 1.8 star reviews obviously show for it.

I ordered a pair of golf shoes 2 weeks prior to a planned golf trip -- with the shoes expecting to get to me with a couple of days to spare. The packaged arrived when expected, but they sent me the absolute wrong order. Which was pretty shocking as in the 20 plus years i've been shopping online, I don't think I ever received someones elses order. This is forgivable and not the reason of my review. However, how they handled this mistake and how long it took me to get the correct order (still waiting on it) is beyond maddening and unacceptable. Customer Service has been incompetent about getting me the correct order and ignores any questions I present about what the issue(s) are. I will never shop from PGA superstore again and hopefully this review will detour you as well.

Spent $3k on new golf setup (bags, driver, irons, putter) and they gave me a short set missing 3,4,5 irons and the wedge. When I brought it back to see if they shorted me, they said that's the way that they sell Calloway sets starting this year. I said if they are giving an incomplete set, they should have informed me beforehand. They said I should've read the small print mocking me. They said if I want the missing irons, I could pay extra and order them, but I wouldn't have them in time for my tournament. I asked for an exchange so I could get a complete set in time, which they offered, but the other set came up short by $500 or so. They refused to let me use the credit for a future date and said I had to spend the money in the store right then or lose it, but I needed to head back to work before leaving on my trip. They brought the manager over who gave me total attitude like it was my fault and said I'd have to spend the money or lose it. Instead of acknowledging my frustration, he said he didn't have to do anything for me since I "threatened to return" my entire purchase. He finally conceded on giving me a gift card for the difference, but after completely ruining my entire buying experience and making me humiliated in the store where he mocked my frustration in front of other customers. I won't be back back again after I use my credit, and I'm major sponsor for a huge tournament this week at a PGA course. My story will be shared plenty this week.