Pet Supplies PlusReviews of petsuppliesplus.com

I don’t know what convinced corporate to auto redeem points for customers every month but it’s absolutely the worst decision ever, I don’t shop often and to have my points redeemed and then have a short exp date after the redemption means my points literally go down the drain. I will shop elsewhere from now on.

I purchased a wash package for my dog. The last time I was in the manager looked me up on his laptop and told me I just needed to use my phone number the next time I visited. When I visited the store today, Hamilton mill store, Buford, ga, store# 4608, Valentina, said I wasn't in the system and she couldn't help me. She was rude and unprofessional! I also got my dogs nails trimmed, where the technician hurt my dog. They said it wasn't my dog, I went back while they were doing this and yes, it was my dog, because He yelped when they started to trim again! Please DO NOT take your fur baby here! Worst place ever!

Waited in line for 15 minutes behind customer sorting 50 cans of cat food. Manager Krista came to counter, refused to ring out my single item purchase then ran away when I asked her name. Left store without purchase. Horrible service. Avoid fairview park ohio location.

Pet supplies plus discriminates against White people. A lousy business that is ran by ignorant fools.

I TOOK MY DOG TO BE GROOMED TODAY,WHEN I WENT TO PAY WITH A 25% OFF COUPON I RECIEVED IN THE MAIL THEY WOULD NOT EXCEPT IT.THEY SAID IT WAS ONLY FOR ADD ONS . THE COUPON IS WORTHLESS THIS IS USED TO LURE YOU INTO THE STORE

Called about a walk-in appointment for nail trimming. They told me to be there at a specific time. I asked if I needed an appointment, was told no, that as long as I showed up at the time I would be seen. I showed up 15 minutes earlier and guess what? "We can't see you because you don't have an appointment, earliest we have is 3 days from now." In the meantime, my dog is stressed and whimpering. Then they tell me they can't see me because I needed my dogs rabies vaccination record. Hey, I get it, you have to comply with regulations. Wouldn't that be important to mention BEFORE I drove there with a dog having a panic attack? It does not take a PhD in law, education, Russian Lit, or anything of the sort. All it takes is: "Make sure you have an appointment and you bring the vaccination records with you, otherwise we will not be able to see you." There, I did the heavy lifting for you guys. It used to be the best place in town, now I would not recommend it to anyone.

I've just got charged on my credit card for something that I've never bought. I'm calling but they don't answer. I'm reporting everything to the police. This is just unbelievable. Be careful

I was a customer at the Doylestown, PA store for a few years until several months ago when I was literally yelled at by a manager. I'm a 74 year old female and have never been spoken to like that in my life. I had some problems with my rewards program and had called and gone into the store several times asking for help. They kept telling me that "IT will call you". They said they were unable to do anything to help me in person, but that I had to wait for IT. Well one day I came upon the customer assistance phone number on your website and so I went into the store and asked why it was taking so long for a resolution and why had they not given me this customer assistance phone number. The male manager who is probably in his 30's with black hair and black facial hair started to scream at me. He literally yelled at me and it was quite embarrassing. I left the store and will never shop there again. I then called the customer assistance phone number and told them how I was treated and that I wanted the franchise owner of that store to know about this incident and his insolent employee. I was told that they would relay the message to the owner and that someone would get back to me. The woman in customer assistance did apologize for the treatment that I received, but no one has ever reached out to me. I am finished with Pet Supplies Plus since they allow this rude man to manage a store and treat customers like this.