PetSmartReviews of petsmart.com

I took my dog to get her nails trim and they did not tell me to bring her shots records, Very Unperfinal Place I Have Every Been to I could not get her nails cut Had to reschedule I went to another place and had no problem THE NEED TO GET IT TOGETHER OR CLOSE DOWN !!!!

I brought my puppy un for her first trim and they did an amazing job. They did her bath and trim quickly and it looks great!

The place is a joke. A total rip off. A few days ago, I went shopping with my daughter and she had talked me into going into PetSmart to look around. At the front of the store they had a clearance rack of items that were 75% off. I grabbed a few things I thought were a great deal. A bag of cat food($5.76), a dog collar($3.26), a calming dog collar($5.52), and some calming tablets for dogs that were not on clearance($10.99). Somehow my total was $44.79. I didn't have a chance to review my purchase until I got home and I realized I was charged regular price for everything! And I don't live nearby so returning wasn't worth the drive. *Dear PetSmart, if you're going to have a clearance rack, PLEASE change the price in the system or place a new barcode on the product. Not just a sticker with a price written on it like it's a garage sale. Or train your employees to open their eyes when ringing up customers. Very disappointed and probably won't be a returning customer.

FYI, they Completed the service that we requested but asked us not to bring him back. Suggested that we bring him to a vet for grooming because he Barked excessively which is an indication of high stress and due to his age, they think he's better off at the vet for Grooming . Good Bye PET SMART.

Petsmart grooming in Citrus park Fl is the worst I took my dog to get groomed and they did a terrible job To make matters worst she was done buy the manager of the grooming department. When I complained about the terrible job the manager was curt and rude. Buyer beware DO NOT TAKE YOUR DOG THEIR FOR GROOMING YOU WILL BE SORRY!!!!

If I could give zero stars I would. They are a bunch of inexperienced kids grooming with bad attitudes. They are not friendly with dogs and have no patience dealing with puppies. My puppy came out of the store unrecognizable with what could be at best described as a hack job. His hair was uneven had chunks and patches of hair uncut. What disturbed me most is how he bolted for the door and was whining to get out of there. At home my energetic puppy laid in his bed staring at me with sad puppy dog eyes. I can only imagine how he was treated while I was gone. If you want a bunch of kids hacking up your dogs suit yourself but I recommend finding a groomer with experience and one that actually likes dogs. If you even question the cut or what happened to your dog you are faced with rude attitude. Save your money and hire a real groomer!!!

I tried to make a simple on-line order and it turned into a comedy of errors. I couldn't get the order to go through until I downloaded the app. I picked ship to home, but they shipped it to the store and cancelled one item. I purchased extra items so I could get free shipping. I couldn't cancel the order, but they said it would expire. It did, but they only refunded 11 out of 54 dollars. I tried to get the bed I ordered refunded and I got a a different answer every day. Sometimes two different answers from two different people. Overall it took about a week of fighting with them to get money back for merchandise I never received. Customer care told me I had to call the store and the store manager said I had to contact customer care. I will stick with Chewy and Amazon from now on. .

Today at 5:00 I went to groom my dog, and they said that it would be about 2 hours and 30 minutes. They did the grooming, and notified us that our dog is ready to pick up. We came and they told us to go pay, and after we payed they showed us our dog, and OMG! Her haircut was awfully done, and they couldn't even shave off her knots that we came to get rid of. They said that the reason that they didnt, was because they didn't have the right tools to shave our dog! And I was like, if you don't know how to groom a dog, then why are you hear!?! The groomer said they didn't have scissors to cut her (my dogs) hair off. We let them take our dog, and they gave us a monster instead of a beautiful girl she is!!! Dont buy pets at PetsMart because they abuse them and buy them at mills, and definitely do NOT groom your dog there. I cant believe it, our baby, our dog, was scared for 2 hours and the groomers did nothing. And also we had to pay FULL price, while they didn't even do anything! Awful! What do we do with our dog now!?! And I really want to show you the phot and video of our awfully done haircut. I filmed everything and I have proof of this! Show me a place were I can post these photos!!!!