PetSmartReviews of petsmart.com

I took my dogs to be groomed at PetSmart on Signal Butte. They were a life saver during this difficult time. My regular groomers shut down during the COVID19 Virus. They were kind and courteous when dropping off my dogs. My dogs were at ease. Very reasonable price. And they did an excellent job! My dogs and I will definitely be a repeat customers!

Shame on you, PetSmart, for not ensuring a safe shopping experience for both the consumer AND the employee!! Yes, there is curbside service, but I ran there quickly not knowing that this existed ahead of time and went inside to grab something really quick. Nobody was wearing a mask or social distancing, and the registers had no shield guards such as most other stores currently employ - nor were there guidelines for people in line to maintain 6 feet of distance. I had to go there for something specific, but based on how scared I felt regarding exposure risk, I will not return. The only plus is that the employees are always friendly and helpful, but I feel sorry for them.

I just received my online order and found no packing material in box to keep items from moving.The box of fancy feast broke open and cans were allover the bottom of the packing box.They appeared to be intact but the carton of cat sip milk was leaking.My question would be why they do not use packing material when they ship orders?

PetSmart in Newport News Virginia if oh I could give them No star I would I purchased a dog about three months ago but because of the cOVID-19 I am unable to care for her anymore because I am not working But long story short they would not let me out of my contract and let the other person that have her now take on the contract it’s not like They are not going to get their money it’s just that we wanted to switch over who’s in charge because I don’t have her anymore but now I am still stuck with the contract until next year for a dog that I don’t own anymore and they would not let me out of the contract so I’m still paying for a contract that a dog does not use They say for me to be able to get out of the contract I will have to pay the $500 like I stated to them I’m not working anymore and I don’t have the money if I was still working it wouldn’t be a problem but I don’t on her anymore and not working

Pet smart is hands down the worst! I have had countless friends tell me their dogs weren’t allowed at puppy parties, just for being Pitbulls. PETSMART? pft! More like petstupid! Also has anyone seen the ingredients in their dog food? Soy wheat? Really? What is wrong with their manager?! Petsmart needs to be shut down.

I have spent a lot of money in products and donations at PetSmart over the decades to be told that “PetSmart is not 100% sure what they are going to do about that (returns) right now” in response to every question I had regarding returns after the Covid-19 Quarantine. Currently, PetSmart is temporarily not accepting any product returns or exchanges (excluding Puerto Rico), for the health & safety of their pet parents and associates (this is printed in small white font, on gray background, at the very bottom of their website; and, is not printed again on the receipt or confirmation email...it is on the packing slip, but it’s too late at that point). I waited 22 minutes to ask a customer service representative if PetSmart would be accepting returns, for orders purchased today (April 27, 2020), regardless how long the stores are closed. The response I received (same scripted statement 3 times) was, “PetSmart is not 100% sure what they are going to do about that (returns) right now”! I said,”Seriously?”, out-loud to hear the same statement regurgitated in a monotone voice.

Bought a cage for my chameleon online on 04/15, order #31728363. On 04/24 fedex delivers it to me completely trashed: the box is in pieces, the frame is bent and screws are missing. I did not accept delivery. E-mail them right away to let them know I did not accept delivery and I am hoping they can make it right. No answer. Today 04/27 i find it again at my gate. I call the customer service, frustrated at this point, but still hoping for a positive result. Seems like it’s the first time the representative (Maria is her name) Is dealing with this. Finally i request a refund since I can’t wait 10 more days to get another cage from them. The girl says she will send me a label for the return. Come to find out she sent me an e-mail with the address and I have to print the label, bring the damaged thing to fedex and apparently pay myself for shipping for them to ship it back. Only one they get it will they refund my money. Never heard of such bad customer service!

Honestly, I could see why the store would rate high in regards to their items like leashes, collars, and supplies for pets exc. However, when it comes to the pets that they facilitate and sell that's where things start to get a little interesting. For example, I bought a small bug-eyed fish from my local PetSmart. Immediately when I got home, I put it in a nice clean new tank with fresh water and plenty of space to swim around. Although, about an hour of the fish being home I noticed its belly was inflamed and it was floating around on its back. After further research online I learned that it was displaying symptoms of a condition in fish called dropsy. Dropsy is usually very fatal condition for goldfish and most other freshwater aquarium fish. It is caused by a fish being exposed to unclean bacteria filled water and stress from over crowding (aka the conditions it was experiencing within the store.) While this may not be the case in every PetSmart it sure was with mine. I also asked the employees where they get their fish (basic question right) and they couldn't give me a straightforward answer. Now a lot of you may be thinking hmm well that's on her for not doing her research prior to going to the store. Although, I did and the PetSmart I went to ranked fairly high. I had owned numerous goldfish and fresh water fish in the past including bug-eyed so I knew the proper way to care for them and what I was getting myself into. I was not a first time buyer. Unfortunately, PetSmart did not live up to my expectations and I will not be returning there again anytime soon.