Bad
1,850 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PetSmart offers the best pet supplies, services, and expertise to help you care for your pets.
PetSmart (petsmart.com) has 1,850 customer reviews on Rated Honest, with an average rating of 1.5 out of 5.
1,850 approved reviews, newest moderated first
Laura
Posted
Took my dog there to have his nails trimmed as well as his teeth brush. They were done within ten minutes. I looked at my dog they did not clip his nails whatsoever, nor do I think they brushed his teeth. I paid money for them to put a bandana on him. Waste of money, would never go back.
Jody
Posted
Store provides high quality and hard to find items. Prices are somewhat higher than stores that do not target pets but sell pet supplies. I had purchased two large sturdy dog bowls at a job lot for a $4. Needed a second set and could only find the same setbat Petsmart.....for $15 each bowl.
Momtokin
Posted
Took my poodle Mechanicsburg, PA branch to get a cut from Lindsey based on Carol's recommendations that she was good with poodle cuts. I explained that we allowed his hair grow in effort to let my dog have a continental cut. My dog had the lowest and ugliest cut ever, it was so low he kept licking cuts on his skin. My dog and our family were not happy about the cut and whole experience. Never again!
Xenia
Posted
Our cage for the crickets is only supposed to hold 20 crickets. They gave 40 crickets and they escaped! We asked for 20 not 40.
Cheryl A.
Posted
November 15, 2020, I made a appointment for a cut, a hour after dropping my dog off, I got a call saying that, I needed to come pick him up because, he was itching and scratchy. The cut was very inacceptable two times that I have taken him. I would not recommend the Pet Smart to anyone to the store 246 Harbison Blvd, Columbia. Poor Service. I want be back. Unsatisfied Customer.
Brook B.
Posted
There was 1 chinchilla in a box and it was very sad and it looked like the display box hadn’t been cleaned in months.... poop everywhere and chinchilla looked distressed. Same for fish, the fish looked very sad and lonely. Staff was not friendly and bones for dogs are overpriced.
Cathy B.
Posted
I asked them what they charge to spay my kitty...$350...my vet only charges $125....NOT GOING TO PETSMART
Regan
Posted
Negative Five Stars Ordered prescription food online--five days later hasn't shipped. Chewy's would have had the order here several days ago. Called three times in effort to cancel order. Never again.
