PetSmartReviews of petsmart.com

Our service today was HORRIBLE! Our poor dog is very old and had matting on her paws. They knew this from the start. They cut part of her then called to say they weren’t “comfortable “ finishing her appointment because she’s old and matted. I picked her up with strands of hair hanging everywhere due to a half way cut job.

PetSmart lakeland Park Center Grooming department, in charge of the team, horrible service, better not cut your pets, take them to another place, they simply do not work

Terrible first visit experience because of Kaitlyn with the locs at the Suffolk, Va location on College Dr. 6/10/22 8:29 PM How can you give cold & rude customer service to a black woman while you have locs in your hair? Make it make sense. When I walked in none of the employees greeted me, which just gave me the vibe that maybe they are burnt out greeting guest since it was almost 8:30 at night and they close at 9. I’m a first time pet owner, so this was my first time going to a physical pet owner store. No one asked if I needed help or if I had any questions while I searched for dog shampoo. So something told me to look up and turn around and that’s where I found the shampoo isle. While I searched for it, an employee walked a customer over to show them the various shampoos, looked at me and walked away. I noticed she was very energetic with this particular customer. After I found the shampoo, I was going to buy my dog a new collar and leash but as soon as I got to the register and wasn’t greeted once again nor acknowledged I changed my mind. After the employees finished their conversation, the first thing that was said to me was, “phone number”. Ok, once again… no type of pleasantries. So my first thought was, sup with the tude’? That’s when I looked at her name tag and discovered her name was Kaitlyn. No sorry about that or did you find everything alight… none of the energy she gave the other customer. She was just cold. I gave her my sister’s number since this was my first visit and while I was giving her the number, she cuts me off to greet the other people who walked in! I mean her WHOLE ENTIRE DEMEANOR CHANGED! All I saw was teeth and gums like she was sooooo happy to see them. After she forgot to give me my purchase, I asked her about grooming and she still was a little cold. I wanted to see if it was just me being sensitive, but from that little conversation her energy still wasn’t the same. That experience gave me the confirmation I needed, this location ain’t for everyone. Kaitlyn if you do read this, please cut those locs out of your hair… you don’t deserve using appropriation. If you want to be racist and rude do it off the clock like normal people or behind a keyboard and not during work hours. And don’t worry, you won’t see me or my money again. I’ll just continue to order from Chewy.com, they give better customer service compared to some humans.

The website program doesn't work! Geez did am intern create it for free? Fock I can't place my my order with door dash

Moline Illinois location are very rude. Glad I couldn't get my dog groomed there after seeing how they treat customers

PetSmart in Greenbrier, Chesapeake, VA groomed our dog last weekend. They did ok I guess but only because we don't really care what she looks like. She's a border collie mix with a ton of hair and we only shave her down to make her cool in the summer. They left big patches where her skin shows through and butchered the back of her head where it transitions back to longer hair. She's not a show dog so it doesn't really matter but it's still pretty awful, especially since they were $30 MORE than the other two places we go. Should have waited another few days for an appointment with one of them. We'll get our own clippers out before we take her back there.

The website didn't allow me to remove an address that I had to move from due to a fire. I called for help and the wait said 15 mins. I held for 1 hr, which my call disconnected from, without even speaking to anyone...My package ended up being stolen and when I called back again for help it happened again. I just need help getting my order pushed through and with expedited shipping. I placed a new order for kibble vs wetfood (same exact brand) and I have to wait up to 7 days to get approval. My dog has kidney failure and it's really hard on us to have to wait for the food he really needs to thrive. My dog and I have been through enough trama we dont need a terrible customer experience to add to it.

I have taken my two dogs to Petsmart to various stores for grooming across the country and have consistently had a poor experience. I utilize the online booking feature and NOTHING works properly. Dates and times get screwed up, no notifications that the dogs are ready, extra fees and charges. Add the recent annoyance that the price you pay when you book online ends up being 40% higher when you come to check out and they state its because of the "breed" yet the breed has been listed in there system from day one and nothing changed....a 15lb dog is a 15lb dog!!. The prices for grooming have almost doubled in three years and the service is mediocre at best. The ONLY reason I continued to use the service was due to two employees and frankly that is not enough to make me stay and use Petsmart. I have been researching any and all alternatives to avoid going there. Buyer beware. Bait and switch tactics on pricing, it never matches what you book online and there is always some reason or other. R.I.P. Petsmart, your debt load is to high to survive and the consumer is not going to accept 100% increase in prices over 3 years or so to dig you out of your mismanaged problems....