Pet Pro Supply Co.®Reviews of petprosupplyco.com

I purchased a new dryer for my grooming shop and the entire process went flawlessly. Upon ordering I was able to customize the color as well as set up a payment schedule that suited me to break it up into 4 smaller payments. My dryer shipped EXTREMELY fast which was perfect because I desperately needed it! I would 100% recommend Pet Pro Supply Co. and I'll definitely be purchasing any future equipment through them as well!

Order number 103211070. I had ordered $900 plus in merchandise. After ordering it I had waited maybe 2 weeks at the most before realizing the order had not shipped. So I called come to find out the stuff was on back ordered. Which I was 100% fine with but couldn’t I of got a email or couldn’t they state that on the website. But that’s not the issue to be honest. So they told me it would be shipped on the 26th of October, again I was fine with that. Come the 26th I called to see what was going on only to get a voicemail. 2 days later I get a call back saying it’s going to be shipped that day and I would get a email with my shipping information. A few days go by and nothing. So I sent an email saying it was going to be shipped that day. Again nothing. Few days go by I sent another email and they had stopped responding, also stopped returning my called. Well finally yesterday I got an email out of nowhere with the information of when I will get it. The customer service is so rude not to respond, and or get back to me letting me know if there were more issues. I would of been more than understanding if someone was just honest with me and told Me if there were more issues with the order. Not returning calls or emails is so unprofessional I have not even got my package yet so I’m writing this early so hopefully my stuff is not damaged because I never want to deal with this company again

This purchase was made for my two Bichons. We now have three doggie doors from Pet Pro Supply. The company is great to deal with. Had a minor issue with my last purchase. I contacted the company and they remedied the situation immediately. These doors are good looking and well insulated. It is so nice to not need to constantly let the dogs in and out. I highly recommend Pet Pro Supply and their products.

This crate is great and Pet Supply Co was prompt at delivery! They were the only one to have it in orange. My breeder believes in the crate so much she took it off the price of the puppy.

I desperately wanted a backpack for my dog Tucker—he’s half Rat Terrier and half Dachshund. I shopped around and found the K9 Sport Sack—but it was completely sold out on their website. Then I found Pet Pro Supply Co. which was fully stocked. The website described all of the K9 Sport Sack options and offered advice on what size to get. I choose the right one for Tucker and ordered. I received a confirmation email immediately then another email to tell me it shipped. It arrived right on schedule and is a great product. I’ll shop again at Pet Pro Supply. I wish I could add a picture of Tucker in his back pack!!

What a pleasant experience with this company. From the first phone call, I felt that my business was appreciated and the ordering process (which I was feeling frustrated about) was handled professionally, attention to details, proper questions asked that I never thought of, and a timely follow up call when my equipment started to arrive at my new business. There was an issue with the delivery company on some large equipment and a rep at Pet Pro Supply stepped in and handled it for me! This type of personalized service is hard to come by and I will definitely continue to order from here as my business grows. Thanks guys!

I purchased the AMC PET-TEMP INSTANT ANIMAL EAR THERMOMETER from petprosupplyco.com and had a wonderful experience all around. The price was reasonable, the customer service representative was helpful, I received confirmation on shipping times, the item was received quickly and it worked great. I would definitely purchase from Pet Pro Supply Co. again.

I am experiencing the same issues as the previous reviews. I ordered the pet pro grooming tub and they said it was in stock. That was July 9th. I am still waiting and it is now September 8th. They gave me the same run around about contacting the manufacturer and gave me a ship date. Still nothing and no response from emails to customer service no response from the messages left on the phone. They are awful.