PetlibroReviews of petlibro.com

I worked with Yolanda as I was noticing connectivity issues with my petlibro device. Not only was Yolanda extremly through and understanding, she made sure to pull all stops to help address the issue. While we were unable to get the direct issue resolved Yolanda ensured that the experience was reflected and did what she could to resolve it as best she could. I appreciated her patience and understanding on the matter from when she took on my request until the end.

I had an issue with one of the automatic wet feeders, and got a replacement. Petlibro’s customer service is the best and although the communication took about 24 hours in between replies, they did what was needed to be done right. Jestoni was great!

I have a full set of Petlibro pet "appliances". My cats love the water fountain and I love the kibble feeders. All work perfectly and are easy to maintain. The new Luma litter box is our latest addition and it is so much fun. Who knew watching your pet use the catbox on video could be so entertaining. But the best part of PerLibro is their customer service. They have been so helpful with all of my questions about how to encourage my cats to use the new box, sometimes with a touch of humor but always kind and helpful. They have simply been the best customer service group I've dealt with, ever. I would give them 10 stars if I could. Highly recommend

Needed to purchase additional bowls and they were not available on the website. I immediately got a response from customer service and had no issues ordering what I was looking for.

I think there was initially an issue with the website for returns, but once I was able to get in touch with someone, I got immediate and courteous service. There was nothing wrong with the product I had to return, (Luma litter box) it is a very high quality product. Unfortunately, my pet refused to use the litter box in spite of my attempts to acclimatize my pet to the change.

j'ai acheté ma fontaine chez eux en juillet 2025, elle a marché normalement, puis petit à petit elle ne tenait plus la charge... je les ai donc contacté et nous avons eu un échange de mails conséquents ou ils me faisaient faire des tas de manipulations qui ne servaient à rien. Leur mail était toujours très poli et ils me disaient merci de votre patience... Mais rien concernant la garantie ! et en début d'année j'ai envoyé un mail en leur disant que je resterais toujours polie... Mais que ma patience avait des limites ! et là... pas de réponse !! Peut être attendent ils que la garantie soit terminée ??? Alors vraiment je dis au futurs acheteurs de se méfier du SAV et de leur garantie. J'espère que mon avis sera pris en compte

Super detailed and supportive help team. I will never have another branded cat product again!

I reached out to customer support about an issue with my device, and they were very helpful from start to finish. They responded promptly, clearly understood the problem, and worked efficiently to resolve it. I truly appreciate the professionalism and care they showed. Excellent customer service!