Average
1,033 reviews
PetlibroHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2019, Petlibro has designed products for the intertwined lives of pets and their people. From smart feeders with health insights to ultra-filtered automatic fountains and AI-powered cameras, our award-winning products are engineered to magnify the bond between your pet and you.
Petlibro (petlibro.com) has 1,033 customer reviews on Rated Honest, with an average rating of 3.4 out of 5.
1,033 approved reviews, newest moderated first
Janis D.
Posted
Pet LIBRO changed my water fountain order from white to black! I didn't pay attention when I checked out and was white. I sent an email asking if they could change it to black and they did! Thank you Pet Libro!!
Blümli
Posted
Ich wollte die Ware retournieren. Der Kundenservice reagierte anfangs noch und machte mir ein Angebot. Seitdem habe ich bereits 5 E-Mails geschickt und erhalte keine Rückmeldung mehr. Die Ware ist immer noch bei mir, da keine Reaktion seitens Petlibro mehr kommt. Ich kann nur abraten, dort zu bestellen.
CUSTOMER R.
Posted
Vince offered great support and super friendly throughout. Thank you for your help!
Kevin J.
Posted
I had a recent issue with a subscription (my fault). I talked via email to Vincy in customer support. With no further exchanges he solved my issue. Great service you rarely see from most companies these days. Thanks to the team there. You’re doing great work to go along with your great product!
Tai
Posted
Après avoir testé plusieurs fontaines de marques différentes, ce modèle s’impose jusqu’à présent comme le meilleur. Il est totalement silencieux, et son système de suivi via l’application est particulièrement bien conçu. La fontaine détecte correctement chaque passage de notre chat. Reste à voir sa tenue dans le temps, car c’est justement sur ce point que les modèles concurrents montrent souvent leurs limites.
Jane
Posted
Every time I reach out to Petlibro which has been more than a couple of times, this company always resolves my questions, concerns, and issues.
Charlotte M.
Posted
I had a good experience ordering replacement parts. The customer service team was responsive and helpful in getting me what I needed.
William M.
Posted
Great products! We have 3 devices now and all have assimilated into our home so well. The app we use with the wet feeder is engaging and informative. The support is easy to access and turnaround time is quick. My recent experience with Vincy was indicative of this. He walked me through workarounds with a great deal of patience and afforded me a great resolution!
