JEFF P.
Posted
Right on time
Right on time! As usual.
Response from Petflow· Aug 3, 2026
That is exactly the consistency we aim for! Thank you for the kind words and for choosing Petflow.

Excellent
57,206 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
JEFF P.
Posted
Right on time! As usual.
Response from Petflow· Aug 3, 2026
That is exactly the consistency we aim for! Thank you for the kind words and for choosing Petflow.
Bob
Posted
Easy to skip or change shipping dates on subscription items . Finally got packaging right so contents not bruised or crushed.
Response from Petflow· Aug 3, 2026
Flexible scheduling and orders that arrive in great condition is exactly what we want every pet parent to experience. We are so glad the packaging has been doing its job! Thank you for the kind words and for choosing Petflow.
YVETTE M.
Posted
For some strange reason, every time I call Petflow, the call does not go through. A recording comes on that says “your call cannot be completed as dialed,” and I copy and paste the phone number directly from the site! So so frustrating. I have to resort to the chat feature. Id much rather talk with someone on the phone.
Response from Petflow· Aug 3, 2026
We are sorry for the frustration! We want to clarify that Petflow does not currently offer phone support, so any number you may have found on the site may be outdated. Our team is available via chat, text, or email and we genuinely strive to make every interaction as helpful and personal as possible. We are glad you were able to reach us through chat and we hope that continues to be a smooth experience for you. Thank you for the 5 stars and for your patience!
Smh
Posted
We’ve been loyal auto-ship customers of Petflow for years, spending thousands of dollars on cat food. Suddenly, they removed the auto-ship discount and raised the price of our cat’s food from $75 to $105 per case — without any notice or explanation. That’s a huge jump, and the complete lack of communication is unacceptable. After years of consistent orders, this is how they treat long-time customers? It’s shady and disappointing. We’re done! Petflow - you have lost a customer who brought you tons of money.
Response from Petflow· Nov 12, 2025
We’re sorry to hear how upsetting this change felt. We completely understand your frustration, especially after being such a long-time customer. Increases in operational and shipping costs have led to necessary adjustments in pricing and discount structures, though we recognize how impactful these changes can be. We’re actively working on improving both our communication and our overall site experience to better serve our loyal customers moving forward.
GALEETA H.
Posted
Auto shop order screwed yet again. Then they want to charge me for shipping when it’s their screw up.
Response from Petflow· Nov 12, 2025
We’re so sorry to hear about the trouble with your auto-ship order. That’s not the smooth experience we want to provide, and we understand your frustration about being charged when there’s been an error. We’ve shared your feedback with our fulfillment team to help prevent this in the future. We truly appreciate you taking the time to share your experience with us.
AMBER W.
Posted
Super fast delivery!
Response from Petflow· Aug 3, 2026
Super fast is what we are all about! Thank you for the kind words and for choosing Petflow.
John K.
Posted
Good price..excellent delivery time
Response from Petflow· Aug 3, 2026
Great prices and fast delivery every time. That is a combination we are proud of! Thank you for shopping with Petflow.
CECIL R.
Posted
Great products, great service 👍🏻 Don’t ask for a review every time !
Response from Petflow· Aug 3, 2026
We appreciate both the kind words and the honest feedback! We will pass that along. Thank you for continuing to choose Petflow.