Excellent
57,206 reviews
PetflowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Dennis H.
Posted
Your orders are never on time. Out of stock.
Response from Petflow· Nov 12, 2025
We’re sorry to hear your recent orders haven’t arrived on time and that items were out of stock. That’s never the experience we want for our customers, and your feedback has been shared with our operations team so we can improve product availability and delivery consistency.
Jean W.
Posted
I prefer a certain brand of cat food. It's a higher quality brand. No other online pet product merchant carries it. Petflow has been my trusted source for many years now.
Response from Petflow· Jul 22, 2026
Being the trusted source for a hard to find brand is something we take a lot of pride in! We are so glad we have been able to consistently carry what your cat needs. Thank you for your loyalty and for choosing Petflow.
Jane H.
Posted
Well so far they're the only ones that carry the nutrisource dog food online and their delivery is quick and everything is always fresh when you open the bag you can tell. Their prices are very reasonable as compared to specialty pet shops or pet food stores in the area. And they have a great selection of dog toys and anything you need for your pet
Response from Petflow· Jul 22, 2026
We are so glad we have been able to be your go-to for NutriSource and everything else your pet needs! Fresh products, quick delivery, and prices that make sense compared to specialty stores is exactly what we want every pet parent to experience. Thank you for the wonderful review and for choosing Petflow!
MICHELLE N.
Posted
I have worked with Petflow for 6 + years, they are always professional, helpful, & great to work with. Best prices and always in stock. You can’t go wrong with using Petflow for all your pet care needs.
Response from Petflow· Jul 22, 2026
Six plus years and such kind words. That truly means everything to us! We are so glad we have been able to be a reliable and professional partner for all your pet care needs. Thank you for your loyalty and for the wonderful recommendation!
Dawn C.
Posted
I buy Fromm dog food.
Response from Petflow· Jul 22, 2026
We are so glad we can be your go-to for Fromm! Thank you for the 5 stars and for choosing Petflow.
Kelly H.
Posted
Wonderful service, quick delivery.
Response from Petflow· Jul 22, 2026
Wonderful service and quick delivery, that is what we are here for! Thank you for the kind words and for shopping with Petflow.
rhaver
Posted
Easy repeat ordering and quick delivery. Packaging well done.
Response from Petflow· Jul 22, 2026
Easy ordering, quick delivery, and packaging done right. We are so glad it all came together for you! Thank you for choosing Petflow.
JOSE O.
Posted
You sent me a upcoming shipment notice at 1am, and at 9am (same day) I get a ship notice ... what are you guys doing? I didnt need this for another 3-4 weeks, i called you customer service, but there was nothing to be done now its got to sit here until then ....I am.not happy about this.
Response from Petflow· Nov 12, 2025
We understand how frustrating that must have been. It sounds like your order shipped sooner than expected, and we apologize for the confusion. We’re reviewing how those reminders are timed so we can provide clearer communication before orders process.
