Excellent
57,206 reviews
PetflowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Carl D.
Posted
Placed my first order with Petflow and had a issue locating my order details. I contacted Petflow customer service and received a a response within 24 hours that resolved my issue. Very impressed with their response to my questions and received my order on time. Would purchase here again.
JESS O.
Posted
I love Petflow's selection and mission. Please try to have your shipping times better reflect how long it will take. With the supply chain issues, it would be better to say a package will arrive later and be happily surprised if it arrives early vs. saying it will arrive early and it is always late.
Persefini A. R.
Posted
PetFlow’s shipping was quick and efficient. I love that my order is helping others in need. I’m glad that my pets’ food and supplements are available through Pet Flow. The only thing I ask is to add Merrick Canned Dog food with healthy grains.
TAMARA D.
Posted
I had a problem and their customer service rectified the problem. Very pleased with how it was handled
LEEANN
Posted
Fast shipping, product arrives in great shape no holes or banged up boxes. Auto ship is flexible and ways to edit. Great notifications for shipping and arrival. Always fresh food with good dates.
Trish M.
Posted
Most of the representatives I spoke/texted with, were wonderful. I was disappointed because while waiting for prescription dog food to ship, I was given a few different responses depending on who answered Petflow customer service line. But now I received what was needed - thank you for that
NICOLE H.
Posted
Took a little longer than estimated for it to ship, but that's probably the manufacturer... availability being what it is right now for pet food. I am extremely happy to have found another resource for prescription kibble. Fast handling & shipping when ready.
GAYLE A.
Posted
Fast delivery
