Excellent
57,206 reviews
PetflowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
L H.
Posted
With shortage of pet food currently challenging all pet owners, I appreciate your quick shipping policies. I realize that it is hard to keep stock on hand and you certainly helped us secure supplies for our 2 cats. Thanks for the prompt service and we look forward future purchases. Thank you.
LARA Z.
Posted
Prompt when shipping items in stock. Not so prompt in communicating when items are back ordered. And the website shows them still in stock. I placed an order my vet approved February 15. I checked on it February 22 and was advised the WET food was cancelled because my vet turned it down, but that the dry food would be shipping soon. My vet had approved the whole order as I had called them before checking my order so that was incorrect information off the bat. I then received a notice that my WET food was shipping but the DRY food was cancelled off my order on 3/1 because it was out of stock. 3/3, nearly 2 weeks after the order was approved my in stock wet food is only now shipping from New Jersey. Why didn’t it ship back on the 15th, or even the 22nd when I inquired and why was I provided incorrect info? Nearly two weeks when you advise to allow 1-3 days from approval to ship is not acceptable. Over a week to advise me an item is out of stock is also unacceptable and your website still indicates it’s in stock, which is even more frustrating because I will now pay shipping on each item individually when I had actually ordered together to save on shipping. And I don’t have confidence you even have it in stock. Also why cancel an order as opposed to let it sit in backorder if it will replenish this fast? So… usually a happy customer hence the 3 stars instead of lower.
Margaret B.
Posted
Everything arrived in good shape, happy with my purchase.
Lakeya
Posted
Great products and fast delivery. Recipe for success
Laurena G.
Posted
It is helpful to have pet food delivered. Pet flow gets my order correct and it comes on time. Thanks.
JENA H.
Posted
Thanks for having the food I wanted when no one else did. Quick delivery too!
ALISON G.
Posted
Always reliable for stock and fast shipping
HARVEY H.
Posted
My order was shipped fast, well packed It was here in a timely manner. Very pleased with transaction. Will buy from again. H.
