Excellent
57,206 reviews
PetflowHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
DAVID M.
Posted
Recent improvements from past year when boxes were battered and almost falling apart. Literally bursting at the seams. The cans were often severely mangled. The boxes are in better shape and the cans are merely dented. But the cans are dented! Keep working on this and we’ll stay with you, for now at least.
DIANE M.
Posted
I received a double order after being assured that this wasn’t going to happen..minus one pkg of dental treats!
Response from Petflow· Mar 14, 2025
Hi Diane, I apologize for the double shipment. I have a team member reaching out to you so we can issue a credit. Please keep the product for your personal use or you can donate if you prefer. We are working to improve the site with each day.
Lenora M.
Posted
Always 5 stars!! Turns out they had some issues w their new website. But they finally did get back to me explaining everything and they got my auto ship out today with lots of responding emails. I’ve NEVER EVER had any issues and they go above and beyond to help and always very responsive. I’ve always had great customer service via chat and they ALWAYS answered my questions or solved my issues. They are always kind and friendly. Always get my dog food on time! Thanks Pet Flow!
AMANDA E.
Posted
Kind and courteous staff. Makes you feel like your dogs are just as important as their own pets are to them.
Response from Petflow· Mar 12, 2025
Awww thank you for the kind words. This is exactly what our goal is so its great to hear we hit the mark!
JENNIFER
Posted
PetFlow has a nice variety of pet products at cheaper prices than other online sources. The order came quickly too. Very satisfied.
Niko
Posted
I have been trying to get my cat food for a month. It is out of stock. It is prescription food and hard to find !!! I show on my acct …canceled , processing and pending ion the 3 times I have tried to order!! Hopefully this gets fixed soon!!
Response from Petflow· Nov 12, 2025
We’re so sorry for the trouble getting your cat’s prescription food. We know how stressful that can be, especially when it’s a product your pet depends on. We’re working closely with our suppliers and pharmacy partners to improve stock consistency and communication around availability. Thank you for your patience while we work through these challenges.
ERIKA C.
Posted
They are always so kind and help resolve every issue! Plus the shipping is so fast! Love the ease of auto ship and delivery!
Jeffery S.
Posted
Unlike their competitor, they don't cram dozens of cans of dog food in a giant box that later gets dropped repeatedly by FedEx. When I get a box with over 50 lbs of canned dog food in it, all of the cans on one side (and sometimes two sides) are damaged and partially open, having to be discarded.
