Excellent
233 reviews
PersonalHour Pilates USHonesty, pricing, process and quality scores appear once 5 customers have rated them.
PersonalHour is a U.S.-based Pilates equipment brand dedicated to making high-quality, beautifully crafted reformers accessible for home and studio use. Founded with a mission to bring the Pilates experience to more people, we combine thoughtful design, customizable options, and expert support to help every customer feel strong, balanced, and inspired on their wellness journey.
PersonalHour Pilates US (personalhour.com) has 233 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
233 approved reviews, newest moderated first
Debra G.
Posted
Packaging was superb! Packed in a wooden crate for shipping. The reformer is in perfect condition!!
Response from PersonalHour Pilates US· May 17, 2025
Thanks, Debra — great to hear everything arrived in perfect shape. That’s always the goal!
Suzana Penna C.
Posted
Love the reformer. Only two observations: the four black head screws were not long enough to tighten the pulley support slats. Bought better ones. Also, it should come with an assembly manual - it would be easier to put together.
Response from PersonalHour Pilates US· May 17, 2025
Thank you so much for the kind words and the thoughtful observations, Suzana. We’re happy you’re enjoying your reformer, and we’re equally grateful that you flagged those setup challenges. We’ve shared your feedback with our internal teams to help improve both hardware consistency and assembly guidance. We’re always working to make things better, and your input helps us get there.
Happy Customer :.
Posted
Amazing quality - love love love the reformer; only issue for me was to find a detailed step by step instruction assembly video. This machine is awesome, and I truly needed affirmation that I was assembling it correctly from the 1st bolt to the last knob. The site provided pictures, but no official video (my pea brain requires a video). If it was out there, I couldn’t find it - I was able to piece together videos on YouTube, but never found an official tutorial from Personal Hour.
Response from PersonalHour Pilates US· May 17, 2025
We appreciate this, and we’re really glad the reformer is working out for you! You make a great point about the need for a more thorough assembly video — and we’ve shared your feedback directly with the right team. Thank you for helping us improve.
Peyton H.
Posted
Wonderful customer service, quality reformer and clear instructions! Love it!
Response from PersonalHour Pilates US· May 17, 2025
Appreciate the kind words, Peyton. So glad to hear you’re happy with the reformer and the support!
Robert S.
Posted
We love our Nano Elite Max reformer. We bought it to put in our house and we use it everyday. It's solid and feels like a studio reformer. My only complaint is that the spring tension is double the spring tension of most other brands of reformers, so when we are taking classes that want "two reds" we have to know to only use one red.
Response from PersonalHour Pilates US· May 11, 2025
Appreciate the feedback, Robert. Great to hear the Nano Elite Max is getting daily use! Each brand uses its own spring resistance scale, and on ours, red is the highest. Here’s the full breakdown: - Yellow: Very Light Resistance (15 lb) - Blue: Light Resistance (25 lb) - Green: Medium Resistance (35 lb) - Red: Heavy Resistance (50 lb) You can also find this guide and more details on our website, and customers can order / customize springs! Please feel free to reach out if you have any questions - we're always there to help.
Charlotte A.
Posted
In love with my Janet 2.0!! She’s beautiful and glides like dream!
Response from PersonalHour Pilates US· May 10, 2025
That’s wonderful to hear, Charlotte — enjoy every glide!
Jenny D.
Posted
We received our Janet reformer in three manageable boxes (I was worried that it would be too heavy). We opened them and all of the pieces were there! We scanned the QR code which gave us the assembly instructions. They were easy to follow, and we put the reformer together in an afternoon. The quality exceeded my expectations for the price that we paid. It's a smooth ride and everything is great so far!
Response from PersonalHour Pilates US· May 10, 2025
That’s so great to hear, Jenny! We’re glad the delivery and setup went smoothly — and even happier that the Janet is exceeding expectations.
Verónica P.
Posted
Reaching them through the phone was a breeze! The whole process was seamless. Equipment is high quality and arrived in little over a week! So happy with my purchase and hope you guys get the opportunity to try this brand/business out. Did not disappoint! P.S. I was almost ready to purchase from a trendy/popular brand, but Personal Hour's fast answer to my email and answers to my questions really sealed the deal. Happy I made the switch.
Response from PersonalHour Pilates US· May 10, 2025
Thank you, Veronica. We’re really glad everything went smoothly and that you felt supported along the way — Thank you for choosing us!
