Perfect OutboundReviews of perfectoutbound.com

Response from Perfect Outbound· Oct 2, 2024

hi Chris, thank you for taking the time to write us a review. We value every customer feedback and will always work on making our product better. We believe it’s fair to give anyone reading this review the true context of the situation - that being, you haven’t implemented and tried the methods we told you to implement, which you did not mention here. Laying out the details here: 1. Your Business Development Rep (Raemund) who we appointed to you to go through our program did not attend our consulting sessions. We saw him once or twice in the beginning only. Those sessions are crucial in getting results as we will have an overview of your account and make campaign optimizations accordingly. This expectation was clearly set that it is your responsibility to hold your BDR accountable to join our consulting sessions. This was communicated during our onboarding call together and you have agreed (can provide call recording as proof on request)- but it wasn't adhered to. 2. We have reviewed your campaign and saw that the strategy we gave you was not followed. 3. We checked in on a few occasions with you and you didn't voice any dissatisfaction- we were given feedback that would reflect that "things are going ok". Should we know you were dissatisfied, we would have worked on rectifying the situation. 4. Your other employee (Julian) who you assigned to our program left your company and that is not within our control, as we are not responsible for your company's employee retention. It is your responsibility to step in or get a replacement to oversee the project, and none of the above was done. You are welcome to your opinion, but we feel this is not a true representation of our Program as you are not discussing the results of our methods, but instead, your pre-conceived opinion of them. Most of our clients run established agencies with real clients, if you want to find some examples, check out our various client interviews / testimonials on our website: https://perfectoutbound.com. If you have other concerns, I welcome you to reach out to us (you got our email). We genuinely wish you the best of luck with your business, and we truly hope we get the chance to change your opinion and work with you again in the future. -the PerfectOutbound Team