PearlevisionReviews of pearlevision.com

Cate Andersen and the entire crew at Pearle is GREAT!!! I look forward to working with Cate to choose and fit me with fantastic Silhouette glasses! Thank you so very much for helping me to see and look great too!

This review is for the Pearle Vision located at 1001 75th St #139 Woodridge, IL 60517. I had an eye exam at this location back in November of 2020. At the time of my appointment the doctor who examined my eyes seemed very nice. The assistant at the time seemed a little irritated that I did want to purchase their over priced eye glasses. I'm sorry but if you choose a job in sales and commission accept the fact that everyone will not be willing to be influenced to purchase what you have to offer. I've learned my lesson with educating myself on how this system works... You learn that insurance covers a very small percentage of your eyeglasses. You pay $500 or more for one pair of glasses at one of the big store chains like Pearle. So I explored a few online stores that offer far more designer eyewear for a fraction of what you would pay in the store and you can use your FSA or HSA towards your purchase if not all of it. Ok, back to my experience after I told the assistant I did not want to purchase any glasses. I asked if I could have a print out of my prescription, She gave me a little attitude (I'm sorry but its not that serious, if your that dependent on commission you clearly need to seriously think about making some career adjustments). Here's the kicker, I asked if she could measure my PD. She said yes but it will be an extra charge of $20 (in a condescending tone). I said ok fine, she measured me and I paid and left. I recently placed an online order for eyeglasses with the prescription that I received from this location in February. I received my glasses in the mail last week. The prescription was wrong, my left eye lens was terrible. I could not focus, so I called Pearle Vision and explained what happened and I was scheduled to come in to be re-examined. I get there and I was told to have a seat and the doctor would be with me shortly. While I'm waiting to be seen, I noticed an Asian lady talking with the doctor and explaining to her that she wasn't comfortable about her prescription and etc. I thought to myself... Oh boy! Is this a regular thing or what?... So, the doctor calls me back and I explain to her that I felt like my prescription is wrong. I had a print out of my prescription and handed it to her and she says.... "Oh! There must have been a typo". She then asked for the glasses that I purchased online and she examined them. She asked me to put them on and she places a lens over the left eye asked if it was better... I responded yes, and she responds by saying "That was an easy fix and I'll have one of the girls to make the adjustments and print out a new prescription". The same assistant that helped me in November helped me today. She gives me the print out and I left. Here's the thing, This was an inconvenience for me. I am out of money for glasses that I can't have repaired and I was told by the online store that its better to reorder the glasses with a fifty percent off coupon(provided by them) than sending them back for repair. The doctor did not offer any compensation for the glasses or even a coupon to purchase from Pearle. I usually do not do reviews on anything but when it comes to service I feel the need to voice it. I will Not come back to this location again. I usually go to the Oakbrook location and I have always had a great experience. For those that are interested in purchasing your designer eyewear for half the price.. You can go to framesdirect.com All you need is an updated prescription, your PD and facial measurements. You can look up how to measure your face on YouTube and your all set!