Average
261 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Moon's mission is to provide frictionless financial services that free your crypto.Purchase Moon Visa® Prepaid Cards with Bitcoin, stablecoins, and other cryptocurrencies. Pay at millions of online merchants with secure virtual cards.
Pay with Moon (paywithmoon.com) has 261 customer reviews on Rated Honest, with an average rating of 3.2 out of 5.
261 approved reviews, newest moderated first
grs
Posted
Recently had a suspect charge that was resolved quickly and professionally. My experience with Moon support over the years has been 5 star from day one.
Response from Pay with Moon· Oct 9, 2025
We're really glad our support team could help! Thanks for being with us from day one
Paynarox
Posted
I was initially very happy with the service and even recommended it to my followers, but something felt off and unfortunately I was right. Although PayWithMoon advertises "no KYC", after a few successful transactions my card and account were suddenly blocked. Their response was that they will not unblock the account or refund any funds unless I complete KYC. This feels like an intentional trap and part of their business model. They attract users with advertising slogans like "no KYC", then lock the funds and force verification. If I had been willing to do KYC, I would have chosen a different provider from the beginning. I do not recommend this service. There are better NO KYC alternatives that do not operate this way. My funds were lost so I am sharing this to warn others.
Response from Pay with Moon· Oct 4, 2025
Our fraud‐prevention and compliance system is designed to keep accounts safe and comply with applicable regulation and compliance guidelines. We never want users locked out of their account. We’d like to review your case in detail and restore access as quickly as possible if permitted under our compliance requirements. Can you please respond to the information request via TrustPilot so we can associate your review with your open compliance ticket?
Bitzer
Posted
Fast and trustworthy.
Artem T.
Posted
Perfect experience. A bit slow support, but resolve all problems quite quick
Javier
Posted
Pay with moon is the best, there services are top notch and i can swipe with card anywhere around the world. There customer service are so helpful and reliable. I got into a problem one time i sent money to an old wallet and the helped trace it and deposit into my card do i could swipe seamlessly. Honestly the are so good and the best!
Bruno H.
Posted
very straight forward, had no issues, works as expected
Carlos
Posted
Danger, I created the account, reloaded it with the 5.5 USDT they were asking for to get the Virtual Visa Card, then they told me (We received a risk flag on your recent transaction...) and other things, and I accepted their decision, asked for my money back, and they didn't respond. It's a dangerous site, YOU CAN LOSE YOUR MONEY. Guys, it was only 5.5 USDT, only 5.5 USDT. How dangerous is 5.5 USDT? I need my money back, please. I hope this review will get me my money back. ----------------------- Hello, this is my response to your reply from September 27, 2025. I don't know if my account has been flagged improperly. You are the ones who know that, and I'm not going to waste time trying to convince you. WHAT I WANT IS MY MONEY BACK. YOU CAN'T KEEP MY MONEY, because those 5.5 USDT are legal. You can't just say I broke your laws and keep my money. THAT MONEY IS MINE. You have no way to prove that those 5.5 USDT are illegal. I bought those USDT on a P2P platform. Please tell me the mechanism for getting my money back. I await your response here publicly.
Response from Pay with Moon· Sep 27, 2025
Moon is a platform for legitimate spending. Abusive behavior that undermines our platform, our reputation, and our mission, also undermines our ability to serve our customers. As such, Moon takes steps to limit fraud and abuse on our platform by investigating and suspending accounts that breach our Terms and Conditions. Our security and controls are built to ensure compliance with relevant law and regulation, and to ensure the safety and integrity of our user accounts. If you believe your account has been inappropriately flagged, please appeal a decision by sending all relevant context and evidence of legitimate use to [email protected] so we can review and reactivate your account if such a flag was in error.
Mikaela
Posted
have been using it for almost 6months and its amazing. the support is amazing and very nice.
