Great
682 reviews
PaycomHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Paycom helps organizations manage HR and payroll through built-in decisioning logic and full-solution automation. By automating routine decisions and workflows, Paycom helps reduce manual work, streamline processes and improve consistency across HR and payroll. Its single database consolidates HR and payroll data, helping eliminate fragmentation and support accurate, seamless workforce management. Founded in 1998, Paycom serves businesses of all sizes across the U.S. and internationally and is consistently recognized as a leading payroll and HCM software provider.
Paycom (paycom.com) has 682 customer reviews on Rated Honest, with an average rating of 4.3 out of 5.
682 approved reviews, newest moderated first
Wendy W.
Posted
the specialist always manages to solve my problem and help.
Response from Paycom· Feb 4, 2026
Wendy, thank you for your 5-star review! Our standard is world-class service, and we're glad to know your dedicated specialist is meeting that goal for you.
Kat H.
Posted
Proactive customer staff and frequent system upgrades.
Response from Paycom· Feb 4, 2026
Thank you for your kind words about Paycom, Kat! We're glad to hear that you're satisfied with our payroll and benefits processing, and that your dedicated specialist has been proactive in meeting your needs. We're committed to continuously improving our system through regular upgrades, and we appreciate your appreciation for our efforts.
Tony S.
Posted
We implemented Paycom with the expectation that it would save time and reduce payroll-related costs. In practice, it delivered the opposite. The system is unnecessarily complex and over-engineered for standard payroll functions, which resulted in increased administrative effort, confusion, and higher costs. Despite being quoted based on a weekly payroll assumption, the agreement itself did not clearly restrict payroll frequency, yet even basic operational changes required far more effort than anticipated. The overall experience made routine payroll processing more difficult rather than more efficient. For comparison, after switching to another provider offering comparable features and services, we were able to run payroll quickly and intuitively with minimal setup. That contrast highlighted how cumbersome Paycom’s platform was for our needs. Paycom may be suitable for organizations with large internal payroll teams and highly complex requirements, but for small to mid-sized companies seeking efficiency and clarity, it was not a good fit.
Response from Paycom· Feb 4, 2026
At Paycom, we're dedicated to setting our clients up for success and hold our software and our team to a high standard. We're disappointed this wasn't your experience and would appreciate the opportunity to learn more. We invite you to share your feedback at [email protected] . We're confident that our software can support businesses of all sizes.
Todd B.
Posted
Paycom has a very high level of excellence and we experience that with their Payroll system. Its the system I don't have to worry about , its stable, easy to use and we are very happy with the service. Customers now for over 15 years.
Response from Paycom· Feb 4, 2026
Thank you for your kind words and for being a valued Paycom client for over 15 years! We're thrilled to hear that our HR and payroll software has consistently exceeded your expectations, providing stability, ease of use and world-class service. We're grateful for your loyalty and trust in Paycom.
Daniel S.
Posted
Upon TRYING to set up Paycom for a new employer I was informed that they can't use my email because I used it for a previous employer. Which means I have to set up a new email address which I will never use or look at, it will fill up with spam that I'll never read or delete. All of which will inflate Paycom's claim of providing lots of people with service as more and more people have to establish multiple email addresses because they can't use just the one email address that they need.
Response from Paycom· Jan 27, 2026
Daniel, this is related to how your company has established its setup in Paycom. We encourage you to contact your company's HR or payroll team for further assistance.
John H.
Posted
Stay away from paycom if you are a small business. It is full of hidden fees and the sales reps are dishonest. Unfortunately for me wound up in a 3 year contract.. according to paycom it would cost me $35000 to terminate service. Watch out!!! Stay away!!! Not to mention I Did some research and they laid off 500 employees. Honestly can't tell when I work with people there if they actually are human beings. Check reviews on other sites lots of good insights on Reddit Don't get stuck for 3 years like me on a platform that is overpriced.
Response from Paycom· Jan 21, 2026
At Paycom, we're dedicated to setting our clients up for success and hold our software and our team to a high standard. We're disappointed this has not been your experience and would appreciate the opportunity to learn more. We invite you to share your feedback with your dedicated specialist or reach out to us at [email protected].
Mark A.
Posted
So easy to use!
Response from Paycom· Jan 7, 2026
Thanks for your 5-star review, Mark! It's great to know you find our software user-friendly and easy to use.
Kristie W.
Posted
Great service all the time from my specialist!
Response from Paycom· Jan 2, 2026
Thank you for your 5-star review, Kristie! Our dedicated service model is designed to provide a single point of contact who is committed to your success, providing you with world-class service. We're happy to hear that we've delivered on this standard for you and your organization.
