PAX LabsReviews of pax.com

Device arrived broken, took ages for Pax to respond, tried everything to get out of refund, eventually the seller refunded me after me suggesting I review them online, Pax kept refusing any refund or replacement, they commonly break, do your research!

Had a pax 1 years ago and remember it being a solid device. Tried buying a new one twice in the last year and both times it’s just never been delivered (month waiting each time). If you want one of their devices DO NOT ORDER DIRECT FROM THEM.

Shockingly disappointing device. Bought PAX plus 2 Months ago & still can’t get it to produce much vapor. I can’t get high! I “sip, not rip” follow all the suggestions, reached out multiple times (customer service is not bad, just lags a little sometimes) they’ve given advice but the thing hardly gives any hits- it’s super frustrating!! After seeing many horrible reviews, I am sad I trusted “best vape out there” when in reality I can’t get even a buzz & just keep sipping till I’m dizzy. The issue is it burns through much more weed!! It only hits the first time used after a fresh bowl is packed. Never again the second time. Once u turn it off, that’s it. U need to repack. So basically, u r repacking and cleaning it every single time u want to smoke. That is insane. It’s way more work than a pipe or bubbler or bong and u don’t even get very buzzed… it does feel good when u get a little hit, the hit is actually pretty decent feeling- just not enough. Def not what I was looking for… instead of getting rid of all my other smoking devices & just using PAX, I am back to disposable vapes, gummies, bongs & bubblers bc at least they work & don't waste weed. Ugh.

What a great company! Support were outstanding and went above and beyond, albeit after a slow start to communication, which included me forgetting about it for week, and were warm and friendly in their correspondence. The Pax is an incredible little machine which when used correctly, which in my experience involved some patience. How much you fill, how tightly to pack based on each strain and your mood, what temperature for each strain also in my own experience varied to a certain extent. All of which is really easy to explore through trial an error (the fun way) with any extra help readily accessible online, if you’re reading this you obviously know where to find it. Without a doubt the most impressive thing is that fact that Pax’s come with a ten year warranty! Not one single other electronic device in my home has that, why? And most of them don’t get half the use, on, off, charge, clean, all the time for ten years, come on now, what else do you want? A spaceship? In summary: I love my Pax and found support to be warm, friendly and incredibly helpful.

I gave them 265 dollars and it’s been 4 weeks with nothing being shipped to me. Better yet they don’t have a phone number (I can imagine why when you are stealing) and they stopped responding to my emails or new tickets submitted. They blamed the “warehouse” for the issue with no other explanation. They won’t refund money but told me how to return the product for a refund…. Return a product they never sent if you can believe that. Update: after 32 days and no explanation or product mailed they have decided that they will refund me. I said I did not want a refund the entire time but here we are. I guess I’ll have to buy from a 3rd party as they seem to be better at selling products than pax themselves. Embarrassing.

Like everyone else here. Seems that customer service is non existent. The main draw to my purchase of 2 pax 3's was the long warranty. Did all the steps and was told by an automated response that after 2 yrs of use I am charging it wrong. When they finally crap out they are going in the trash! Glad I got them on sale. Will never buy again

I filed a warranty support request three times but never received a confirmation email. First time was Feb 25th 2023, then March 2nd and then today March 9th. Haven't heard a word. I bought several Pax 3 series from their site, but this particular device was bought from "Planet of the Vapes" and one of the reps told me that "Pax® no longer lets them handle the warranty issues." That it has to be done in house. When I've contacted them I've found they don't reply to emails, no one answers the phone and there's no way to leave a voicemail. I would be hesitant as a business to endorse Pax® as a reliable company and I would be hesitant as a customer to purchase their merchandise. I've got to agree with the battery statement.. they either go out, stop charging, or the device overheats. I've had all three issues over the last 4 years I've bought from them. There's no recourse after spending hundreds and hundreds of dollars. Time to move on.

Well I recieved a defective product, then they asked me a series of questions that I answered. Then they asked me to send in a video, so I did which supported my claim. And then I just never heard back from them... had to go to my local shop to get help.