Excellent
213 reviews
PawsyLabsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
PawsyLabs is listed under Pet Stores in Newark, Delaware.
PawsyLabs (pawsylabs.com) has 213 customer reviews on Rated Honest, with an average rating of 4.5 out of 5.
213 approved reviews, newest moderated first
Nick B.
Posted
Very helpful and cooperative.
Response from PawsyLabs· Oct 11, 2026
Hi Nick, thanks a lot! 👍🏼 Helpful and cooperative is what we aim for every day, so this is lovely to read. If you ever need anything, just give us a shout. Cheers, Christian at PawsyLabs 🐾
Rachel
Posted
Marlon was quick to respond and checked that my order was correct. I thought I saw that the chews were being sent so I texted back immediately at 150pm that I wanted the drops. I got a reply at 153pm from Marlon that he checked and it was the drops! Not sure how or where I saw it was the chews. TYSM MARLON! 💯💯💯 Give him a big fat bonus!
Response from PawsyLabs· Oct 11, 2026
Marlon here, Rachel! 😄 I've read your review about five times now, and I'm forwarding it to the boss with "big fat bonus" highlighted 💯 Thank you, it honestly made my week. Happy I could double-check everything for you. Marlon | PawsyLabs Customer Care 🐾
John B.
Posted
Brilliant service add 1 problem with them, which wasn't their fault. They sorted it out straight away. Great.
Response from PawsyLabs· Oct 11, 2026
Hi John, Not every hiccup is anyone's fault, but every hiccup deserves a quick fix. Thanks for the "Brilliant". That's going straight into the team chat 🙌 All the best, The PawsyLabs Team 🐾
hillary V.
Posted
I am giving the product time to work. We are into our second , maybe third week. I have bought four bottles formy two dogs. There is a slight difference in behavior. Waiting to see the worms exit the poop. Will let you know.
Response from PawsyLabs· Oct 8, 2026
We’re sorry for the frustration you experienced, Hillary. We’re glad your concern was resolved, and we’d love the opportunity to assist you further if needed. Please contact us at [email protected]—our team is always here to help. ❤️
Soj M.
Posted
Very professional and understanding of me n my Wee Gunzos ailments ref his gut issues and suspending my subscription with zero stress communication has been A1 can't thank them enough at pawsy labs and the customer care teams help would n will recommend them to fellow dog owners and friends 5 star
Response from PawsyLabs· Oct 11, 2026
Soj, thank you so much for this, and give Wee Gunzo a big scratch from all of us 🐾 Tummy troubles are stressful for the whole household, so we're really glad talking to us was the easy part. Pausing should never be a hassle, and the fact that you'd recommend us to your fellow dog owners means the world. Wishing Gunzo a happy, settled tummy, Jennie from PawsyLabs 💚
Ms Niclaire S.
Posted
UK Ordered parasite drops 2 bottles… so would it last awhile. Took nearly three weeks to arrive. Then an email saying my next order is on its way! I did not make a subscription repeat order. Money debited from my account before I had the chance to cancel. #PL2236755 Aug 30th 2026 #93965943025 Oct 4th - email left the warehouse £102……I am furious.
Response from PawsyLabs· Oct 8, 2026
We’re truly sorry for the frustration you experienced. We’d appreciate the opportunity to make things right—please contact us at [email protected], and our team will be happy to assist you with your concerns. ❤️
Cathy C.
Posted
I guess I pressed a button that I shouldn’t have and I ended up with an extra bottle of it. I sent the company a note saying I got charged $$ and I don’t want the second item. Right away I was given a refund. NEVER have I ever received a refund that fast. Nice company. Very professional. We don’t see that to much these days. It’s good to see that around. Keep up the good work.
Response from PawsyLabs· Oct 11, 2026
Hi Cathy, "NEVER have I ever received a refund that fast." You've made our day! 😊 We all press the wrong button sometimes, and nobody should pay for a bottle they didn't mean to buy. Thank you for the lovely words and for noticing the little things. It's good to see that around too. Warmly, Judy Ann & the PawsyLabs Team 🐾
Joel G.
Posted
Brilliant customer service
Response from PawsyLabs· Oct 11, 2026
Thanks, Joel! 🙌 Short and sweet, and it means a lot. If there's ever anything we could do even better, we're all ears. The PawsyLabs Team 🐾
