Excellent
6,520 reviews
pawshake.comHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Pawshake - Experienced pet care with peace of mindLoving pet sitters who treat your pets like familyAt Pawshake, we connect pet parents with friendly, reliable and vetted pet sitters. So whether you are going away, need someone to drop in to check on your pet while you’re at work or take your dog for a sniff around the block, we’ve got a pet loving sitter for you.Loving home environments - no cages!Your pets will stay in loving home environments and be treated just like family. Pawshake pet sitters are able to cater to your pet’s needs and are also a great alternative to dog boarding kennels or catteries.Get daily updates about your pet and relax knowing that they will get plenty of love and attention while you are away.Convenient, safe and flexible pet careSimply, search for a sitter, arrange a free meet and greet and then confirm your booking online. Payments are held securely by Pawshake until the booking is complete. There are no subscription fees and you only pay for the sitter you choose. Pet parents can also leave a review at the end of each booking to share their experience with other pet parents.The Pawshake Guarantee All bookings are covered by The Pawshake Guarantee which includes veterinary coverage, Happiness Guarantee and in-house customer support.
pawshake.com (pawshake.com) has 6,520 customer reviews on Rated Honest, with an average rating of 4.7 out of 5.
6,520 approved reviews, newest moderated first
Alan
Posted
A very easy to use professional service. Our sitter was available at very short notice, provided a daily update with photo, gave our cat eye drops and even took the bin out for us. Will definitely use this service and sitter again
Yenny V.
Posted
I am really pleased with the service, it was easy to communicate with my dog sitter, found enough information to leave my dog in good hands and everything went smoothly.
Liam D.
Posted
Easy to find a petsitter and book. Everything went great, no hassle.
Marian T.
Posted
Very good experience.
Mrs P L.
Posted
I am entirely satisfied with the Pawshake experience and especially with Phaedra who came each day to care for my cat. Daily photos and a little news were very welcomed.
Mr Philip K.
Posted
This was our 1st time using Pawshake and it certainly won't be our last. Our sitter Lizzie was fantastic with our 2 dogs. Gave us the peace of mind that they were being looked after while we were away on holiday.
Ingrid
Posted
Mijn pup Lilly is terecht gekomen in een gezin met een hart voor dieren. Ze heeft naar hartelust kunnen spelen en werd goed verzorgd. Er werd ook regelmatig een foto en update gestuurd wat me een gerust gevoel gaf. Mocht ik nog opvang nodig hebben neem ik zeker terug contact op met Marjolein.
Julia A.
Posted
I tried out Pawshake 3 times now and I must say, I am super disappointed. I feel like within the Pawshake community I’ll get handled like a second class person as a pet sitter. Let’s start with the profile process. I need to give away so much information: pictures of my home, pictures of me, a long text with information about me and then my profile needs to undergo a review. All this process, and there is no information whatsoever from pet owner side! I get messages daily and they haven’t even included a picture of their dog. I can see NO information on their profile, nothing. All this, while I need to give away so much about me. That’s unfair. Let me tell you about my experience! The second dog scratched all my doors, peed in my Apartment and couldn’t be left alone, because otherwise he would bark so much. So I basically put my self into isolation for a week! Of course no word from the owner about any of this! The dog I have a the moment, doesn’t come with a leash!!!!! And he has a condition where he needs to wear a cone all the time! Of course, no word from the owner, even though we had a conversation and I was telling him I will walk the dog 3 times a day. He could have told me then: oh no, we can’t walk the dog, he’s not social and we don’t have a leash and we know you are living in a condo so we expect our dog to pee and poo in your apartment. No word or anything! This is unacceptable! I open my home for other pets and I get treated like this. I feel like the owner just want to dumped their dog at any cost and go off and enjoy their holiday. You should have a process for dog owners as well! They should be required to fill in information as well, so the dog sitter knows what’s up! Let’s come to the reviews! Sure, only pet owner can leave a review, but the pet sitter can’t leave a review and let other future pet sitter know what dog they might get. What an unfair and bad process! Pawshake should have an app which treats people the same! Maybe Pawshake should think about a few things! I can’t find words on how I feel.
Response from pawshake.com· Sep 13, 2022
Hi Julia, Thanks for taking the time to leave an honest review, and we're so sorry to hear you had a negative experience with this booking! Let me help to clarify a few things that you mention that might help you if you continue to pet sit into the future. The reason we request images from pet sitters of their past pet clients and home space where pets will stay, is for trust and safety reasons. This is a critical step in our vetting processes to make sure that all sitters have the right experience and home facilities to provide a great service. It's also worth mentioning that it's really critical to have a thorough meet and greet before accepting a booking. This includes asking questions, meeting the pet, getting all the critical information beforehand before agreeing to a booking. For boarding, it's a great idea to do a trial pet sit beforehand to make sure you have a good match (especially when the booking will go for a few days). And if you feel that there is a mismatch of expectations, please don't hestitate to decline the booking. We only want you to take on what you can manage, and don't want your experience on Pawshake to be stressful. Note that you can reach out to the customer support team at any time, they'd be only happy to offer help and advice. I hope this helps, please don't hesitate to reach out to us at any time if you want to discuss what happened further. Warm regards, Jack Pawshake Support
