Great
1,735 reviews
PawpHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Hi, pet parents! We’re Pawp, an online-first clinic for pets in-between appointments. Pretty much, the pet pros your vet trusts. Our best-in-show virtual vet care service teams up with your primary veterinarian to deliver compassionate and comprehensive pet care, just the way your vet would. With 24/7 instant access to our friendly team of licensed veterinarians and nurses to our mastiff-sized catalog of trusted pet health resources, we’re empowering pet parents with on-demand expert advice, all in their back pocket. Whether you’re a curious cat wondering “Why is my kitten kneading me?” to “Hm, that’s a weird color. Should I be worried?,” pet parents (and their vets) can have peace of mind knowing Pawp’s got their backs…and tails…and paws.
Pawp (pawp.com) has 1,735 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
1,735 approved reviews, newest moderated first
Michelle R.
Posted
Super friendly and concerned. Helped eased my mind over my dog
Response from Pawp· Jun 8, 2026
Knowing your dog is okay makes all the difference. Glad we could help ease some of that worry for you both.
Lakisha S.
Posted
What a great experience!!! The doctor was very helpful!
Response from Pawp· Jun 8, 2026
Hearing this makes our day! It sounds like you got exactly what you needed, and that's the whole point.
Amit G.
Posted
The vet was included with my membership for Walmart plus so it was effectively free and got just as good care quick recommendations and anything I needed to order Walmart had so I just went directly to it
Response from Pawp· Jun 4, 2026
Hard to beat free AND genuinely helpful. Glad the Walmart+ membership delivered on that front, and that everything you needed was right there waiting. That kind of seamless experience is exactly what we aim for.
Cori O.
Posted
Pawp offers a useful, amazing, unbeatable service to pet owners. The ability to online chat with a vet regarding urgent pet issues at any hour of the day is undeniably one of Pawp's greatest benefits to members as well as their pets. The vet I chatted with at 3:00 am was understanding, knowledgeable, offered advice & options & actually seemed to truly care about my pet & his injuries. I cannot thank her enough for her valuable knowledge & suggestions.
Response from Pawp· Jun 4, 2026
A 3 AM call about injuries is stressful enough without wondering if you'll actually get through to someone who cares. Knowing our medical team showed up with real knowledge and genuine compassion at that hour is everything we aim for. Your pup is lucky to have someone looking out for him like that.
Ashley
Posted
They were very nice and understanding with me. They explain things very well and gave me a list of things that I could do to help my dog out.
Response from Pawp· Jun 4, 2026
Knowing your dog is in good hands makes all the difference, and it sounds like that's exactly what happened here. A clear explanation and a practical list to take home? That's what we aim for every time.
Alex
Posted
Unfortunately we have had a terrible experience with this company. Like many other reviews, Pawp has denied our emergency fund claim despite proper documentation and attestations from our vet. They are ultimately an insurance company first and they are incentivized to deny all of the claims that they have. I'm not sure what I was expecting from them, but I'll never spend a dollar here again,
Response from Pawp· Jun 3, 2026
We're sorry this experience left you feeling let down. To clarify, Pawp is the membership platform, not the insurer. The claim administrator reviews each case carefully and provides detailed reasoning, citing specific policy terms, when a claim doesn't qualify. We'd love to help you locate that information if you have not been able to do so, please, reach out at [email protected] with your account information so we can assist you with it!
Kristin Y.
Posted
I received excellent care and advice for my dog
Response from Pawp· Jun 4, 2026
Hearing that your dog got the attention he needed is exactly what we're here for. Really glad this worked out well for you both.
Samantha S.
Posted
Ann answered my questions and was helpful
Response from Pawp· Jun 4, 2026
Ann is exactly who you want on the other end of a chat. Glad she could get you sorted out!
