Great
1,735 reviews
PawpHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Hi, pet parents! We’re Pawp, an online-first clinic for pets in-between appointments. Pretty much, the pet pros your vet trusts. Our best-in-show virtual vet care service teams up with your primary veterinarian to deliver compassionate and comprehensive pet care, just the way your vet would. With 24/7 instant access to our friendly team of licensed veterinarians and nurses to our mastiff-sized catalog of trusted pet health resources, we’re empowering pet parents with on-demand expert advice, all in their back pocket. Whether you’re a curious cat wondering “Why is my kitten kneading me?” to “Hm, that’s a weird color. Should I be worried?,” pet parents (and their vets) can have peace of mind knowing Pawp’s got their backs…and tails…and paws.
Pawp (pawp.com) has 1,735 customer reviews on Rated Honest, with an average rating of 4.4 out of 5.
1,735 approved reviews, newest moderated first
customer
Posted
I really like the quick response Iget for any of my questions.Your experienced vet makes me confident that I'm treating my dog that is a part of my family with your treatment. Thank You
Response from Pawp· Nov 11, 2024
Hi there, Thanks so much for the kind words! Your feedback is so important as we continue to build on and improve your pet's care experience. Sincerely, Your Pawp Team
Attina P.
Posted
There is no telephone number to contact Pawp. I canceled my membership and was still charged the next day for a year membership. I have no way of contacting Pawp to receive my $99 dollars.
Response from Pawp· Oct 27, 2024
We're sorry to hear this! We appreciate your feedback and we take it seriously. Please email us at [email protected] so we can discuss any specific questions or concerns you may have, and how we can address them!
APRIL C.
Posted
Genuinely concerned for my baby
Response from Pawp· Oct 11, 2024
Thanks so much for the kind words! Your feedback is so important as we continue to build on and improve your pet's care experience.
jmartinous
Posted
Do Not use Pawp. I got ripped off. I paid all of my premiums to date and was denied a simple cremation reimbursement. I submitted the invoice on time and then received a message that they needed the medical records. I submitted the medical records on time, per the email message I received. I got all green check marks on the app and took a screenshot showing the documents were successfully submitted. Then I received an email saying the claim was denied because it was not sent on time. Bad enough I lost my beloved Buddy who was 15 years old, and now I have to deal with Pawp denying a simple reimbursement claim for the cremation. I was told on the phone by a Pawp rep that there would not be any issues and there were.
Response from Pawp· Oct 11, 2024
Please accept our condolences from everyone on the Pawp Team. We understand how scary these situations can be. We take feedback like this very seriously and we're sorry to hear you're not happy with your resolution. Please reach out to [email protected] with your account details so we can dig into your case further. Thanks for your input and we hope to hear from you soon!
Teah
Posted
Sadly, I have had to use the Emergency Fund but I have always been very happy with the claims process and the speed that the reimbursement check was sent. Having PAWP Insurance gives me peace of mind knowing that I can get help for my furry family members without worrying.
Response from Pawp· Oct 11, 2024
Thanks so much for the kind words! Your feedback is so important as we continue to build on and improve your pet's care experience.
customer
Posted
All good with the vets. These guys are life savers when you have a possible medical issue with a pet. The only issue is the Pawp site is not intuitive and it is hard to navigate. Takes some trail and error and it is still not easy.
Response from Pawp· Oct 11, 2024
Thanks so much for the kind words! Your feedback is so important as we continue to build on and improve your pet's care experience.
Chris R.
Posted
My year old pup woke up with a mattery eye. She was squinting, and acting somewhat painful. It was a holiday weekend and I needed guidance as to whether this was an emergency. During the consultation there were constructive options that worked.
Response from Pawp· Oct 11, 2024
Thanks so much for the kind words! Your feedback is so important as we continue to build on and improve your pet's care experience.
Sandeep
Posted
Prompt service with practically no wait time. The doctor was very knowledgeable and addressed all our concerns.
Response from Pawp· Oct 11, 2024
Thanks so much for the kind words! Your feedback is so important as we continue to build on and improve your pet's care experience.
