Average
504 reviews
Paul RichHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Paul Rich I International Official Store
Paul Rich (paul-rich.com) has 504 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
504 approved reviews, newest moderated first
Tyler T.
Posted
I like the look but after i wore it for about a year it jumps time considerably.
Response from Paul Rich· Oct 9, 2019
Hi Tyler! We are sorry to hear that. Please reach out to us via e-mail with your order number, so we can find a suitable solution: [email protected]
Gianleone B.
Posted
Great quality for such price.
Response from Paul Rich· Sep 5, 2019
Hi Gianleone, thank you for your feedback. We are very happy that you like our products.
John B.
Posted
I was very excited for my new watch and I am not disappointed. Looks amazing!
Response from Paul Rich· Sep 5, 2019
Hi John, it is great to hear that! Thank you so much!
Dieter U.
Posted
Quick delivery and very good service.I recommend Paul Rich company
Response from Paul Rich· Sep 5, 2019
Dear Dieter, Thank you so much for your kind opinion. It means the world to us.
Matt
Posted
Awaiting a refund for the watch I purchased... support team confirmed they had received the item on 16/08 and 12 days later I am yet to hear any further reply, or receive any funds, despite numerous chasers. It doesn't stop them sending me 5 marketing emails a day though... Prior to the return saga, my initial experience with the company was not a good one either; I pre-ordered a watch with an estimated delivery of mid-July. I chased for an update on 16/07, when i was told all orders will be dispatched that week... didn't happen. I followed up again the following week to be told I would receive an update within 2 working days.. didn't happen. A further follow up from my side finally meant the watch was on it's way 2 weeks later than expected. The watch arrived and wasn't to my taste.. I checked out the 'Returns' section on the Website to ensure I was able to return the product, which I was... despite this, when I contacted Paul Rich to arrange the refund I was told I was not eligible for a refund as I had removed the tags and foil from the strap - how do you try on a watch without removing the ties on the strap? Eventually, after a few rounds of emails and quoting their own Returns Policy at them, they agreed to process the refund, but it should be not that difficult for a company to honour the terms of their own website; it felt like I had to work hard for a refund I was perfectly entitled to. As mentioned at the start, they have now received the watch back on 16/08 and I am still out of pocket at the time of writing, with no update in nearly 2 weeks. Do not recommend at all. Update: I have been emailing you for an update for 2 weeks with no reply, yet you respond to a negative review almost instantly... I think that speaks volumes as to the problem. Any chance you could update me on the status of my refund? Update (2): Refund issued on 30/08. Update (3): As you can tell by the number of hidden reviews on the page, this company will do anything to get your negative review taken off - look at their response to my initial review below, and I then get a notification from TrustPilot that Paul Rich do not recognise me as a customer and I am required to provide proof that I was a real customer! One of the worst customer services I've experienced in a while.
Response from Paul Rich· Nov 23, 2019
All returned or exchanged items must be in new condition, in their original packaging, and must include all packing material, blank warranty cards, manuals, and accessories. ANY SIGNS OF WEAR OR REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN. If the watch has been worn, regardless of how long it was worn, the watch cannot be returned. Removing tags and foil means the watch cannot be re-sold again. We provisionally agreed to authorize you return, for which you reviewed us 1 star. And in addition, you wrote three reviews showing how allegedly bad we are, when we in fact went over the top to satisfy your extreme requests. Truspilot asked to confirm you as a customer, therefore the request was received by you to confirm your order.
Marcin W.
Posted
The quality is way better than I expected for the price. Love the brand!
Response from Paul Rich· Aug 2, 2019
Hi Marcin! We're truly flattered. Don't forget to spread the word about us and wear your Paul Rich watch proud!
Just M.
Posted
Perfect timepieces at affordable price 🔥 I love the design and quality of Paul Rich watches. I would deffiniteiley buy more of those ⌚⌚
Response from Paul Rich· Aug 2, 2019
Hi there! We appreciate your feedback. Drop us an e-mail once you're ready for another purchase, so we can think of a small gift for you! :)
Alexander
Posted
Really good customer service, a lot of stylish and unique watches, Will definitely buy again!
Response from Paul Rich· Jul 23, 2019
Hi Alexander! Thank you for your feedback! Your opinion means the world to us!
