Pat McGrathReviews of patmcgrath.com

Horrible service, and extremely slow shipping. Ordered on Nov. 30 and it still hasn't even shipped on Dec. 9. If you're so backed up (which is laughable), SELL ON AMAZON and use Prime shipping. Sent them an email with no response. Ridiculous. Will never order from them again. Even if it's free it isn't worth it with the poor quality service and communication.

I have made several orders, to the online store and so far I have arrived perfectly at the country of destination, which is Spain, since here products that it takes out do not arrive or they bring little through Sephora. I bought the entire collection and two items were missing to complete the collection, but seeing the tracking of the order until 12/03/22 indicated that it was in Spain customs, I checked. New traceability to check the status and I was OMG when I see that the order had been returned due to lack of customs data. I've been sending here I don't know how many emails to Pat McGrath's website, does anyone work? Because they only send automatic emails and nobody takes responsibility, they don't respond. I send captures to the transport company that is Global and the one that always sends them goes through the post office from the Netherlands and then to Spain. Well, I have sent emails, photos, I have called the Netherlands to Spain post office and they can no longer do nothing because the order has been returned. is the sender and the sender exists ? I have contacted through social networks and so little answer. I THINK IT'S SHAME THAT A COMPANY LIKE PAT WITH THE MARKETING THEY HAVE AND THEY ARE SO EXPENSIVE PRODUCTS, DOES NOT HAVE A MINIMAL DEAL WITH THE CUSTOMER OF SHAME. WHAT IS CLEAR TO ME IS THAT SEEING HIM, UNFORTUNATELY, I WILL HAVE TO CLAIM ALREADY IN INTERNATIONAL CONSUMER AND DO NOT HAVE THIS STORE THAT GIVES TERRIBLE AND NO EXISTENT TREATMENT

Order on 19/11, status 'awaiting carrier pickup' since 23/11. Nothing happens ...Since 5 days, I send a mail each day to the client service and no answer ! I paid 150€ for nothing. It's a shame for such an expensive brand ! I'll never order again. Update on 08/12 : I received today my order (unexpected - no follow-up) but I found the package on my doorstep, so on the street when I returned from work in the evening .... lucky it wasn't stolen!

this company just can't provide a stress free buyers experience. i bought mothership moonlit seduction on the 10th of November and it shipped on the 16th and i get a text on the 30th of November to pick up my parcel and pay customs. On the website it clearly says all duties and taxes prepaid at check out, so i go to the website and it directs me to Global E were they instruct you if you are asked to pay customs DON'T let us know and we will fix it. i contacted them only to be told that i have to pay and send them the invoice which i argued but in good faith did. its been a week and i havent heard from anyone. they are unreliable and dishonest so if you can avoid them do so, they cost you more grief and anxiety than any company i have ever purchased from and they are definitely not worth it. they just don't care....

I ordered a PermaGel Ultra Glide eyeliner pencil paying nearly USD $30. The pencil was in a cardboard box which looked new and unblemished. However, to my shock and irritation, the eye pencil was broken! How this was possible is beyond comprehension since the box did not show any signs of being crushed. So how and why I received a defective item is unbelievable. I question how good is their quality control. This is a high end brand with prices to reflect that fact. And this incident has soured me on the brand as it offers undeniably inferior products such as the eye pencil I ordered. And although their return policy stated that they only give refunds for unused items, this item was plainly defective. I did have to provide an emailed photo proof of the eye pencil and their customer service department approved a refund immediately. The customer service rep. was apologetic too. But they lost a customer for good. This was my very first time purchasing from Pat McGrath Labs too. Update (1/24/23): Another item in the same order as above was defective. I just went to use it and the primer bottle was dried up. I complained and the customer service refunded me (I had to show proof of purchase, however). I don't know what is wrong with their quality control!

Second purchase and after 3 weeks shows still not collected from office. Same issue a few years ago. Shockingly bad. Less money on IG account and more on distributions

I love the products, but their customer service is one of the worst I have ever experienced! They purposely do not have a number to call for issues with orders. When I emailed them that I was sent the wrong product, they made me jump through hoops only to say they no longer had the product. Saying I ordered the wrong product, but I had the receipt to prove it. Save yourself the frustrations and never order from them. They ended up giving me a refund but they were also probably sick of me emailing to get the correct order, and to resolve the issue.

Horrible customer service. Didn’t even receive a confirmation email for my purchase, have not heard back from customer services despite several emails. It has been two weeks! They have taken the money out of my account and I have no proof of purchase. Can’t believe it is happening with a company like this. Awful awful service and horrible to not even get the issues addressed by customers services. Complete theft Im shocked. My advice- do not risk and order from this company. It’s not worth it