Great
745 reviews
PatioHQHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 2016, PatioHQ offers innovative products featuring quality craftsmanship to enhance our customers’ enjoyment of the outdoors. We think you will find the everyday prices on our website to be very competitive for high quality outdoor furniture and made in the USA cushions. We hear all the time that our prices are too good to be true, what’s the catch? There’s no catch, we don’t spend millions of dollars on marketing and we are online only which alleviates overhead costs, those savings are passed onto the customer. You may also customize individual pieces and furniture sets with our vast offering of beautiful, durable outdoor fabrics to truly make each piece your own.
PatioHQ (patiohq.com) has 745 customer reviews on Rated Honest, with an average rating of 4.2 out of 5.
745 approved reviews, newest moderated first
Julia F.
Posted
I can’t really state how I feel about my experience because I have not heard back regarding my complaint.
Response from PatioHQ· Mar 18, 2026
Thank you for your feedback, Julia. We understand your concern, and our team has already reached out to you via email regarding your complaint. We kindly request you to check your inbox and respond so we can assist you further and resolve this at the earliest.
Maria F.
Posted
Very easy to place order, good customer support with answering questions regarding order and excellent finished product.
Response from PatioHQ· Mar 16, 2026
Hi Jeffrey, thank you for sharing your feedback. We’re sorry to hear about the issue you experienced. Please know that the matter has been escalated internally, and our team is reviewing it to assist you further. We appreciate you bringing this to our attention.
chris C.
Posted
The entire ordering process was seamless. PatioHQ’s website is set up so fluid- you enter sizes, select details and poof it arrives. Would highly recommend them , greatly quality and I look forward to my next order.
Response from PatioHQ· Mar 2, 2026
Hey Chris! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Patty U.
Posted
Updated 4/7/26: PatioHQ representatives responded quickly after my 2/26 review was posted. Although we had to engage in a lot more correspondence to clarify my issue with the cushions, the company did attempt to make things right. I received a replacement set of cushions, which still were overstuffed (I think the production team didn't understand what the customer service rep and I discussed.) After a few more subsequent emails, the company gave me a partial refund, which I appreciated. Overall, I'm improving my rating to 3 stars because PatioHQ addressed my problem and the products are good quality. However, buyers should be aware that resulting orders may not be correct and will take time and effort to resolve. *****Original The cushions arrived early, and most were what I ordered and good quality. My issue is with the bench back cushions, overstuffed beyond the 2" ordered - at first customer service was responsive, but now it's been a week since I sent them photos and videos they requested, and I've heard nothing back. Phone contact and "live" chat is non-functional.
Response from PatioHQ· Mar 2, 2026
Hey Patty! As per our records, your concern has been addressed via email. Thank you for your cooperation throughout. Feel free to contact us in case you require any further assistance.
Tyra J.
Posted
I ordered replacement back and seat cushions for my oversized patio chairs and they are perfect! I absolutely love them! The color, thickness and quality exceeded my expectations. Delivery was fast with no issues. I highly recommend!
Response from PatioHQ· Feb 16, 2026
Hey Tyra! We are delighted to hear that you are pleased with our product and service. Your satisfaction is our topmost priority. If you have any further questions or need any assistance in the future, don't hesitate to reach out. We're here to help you and ensure your experience with us remains positive!
Peter T.
Posted
They say they have outstanding support but they don’t pick up the phone or respond to chat. I can’t tell if the product is any good because I can’t ask anyone at patiohq any questions prior to ordering
Response from PatioHQ· Feb 16, 2026
Hi Peter, We sincerely apologize for the difficulty you’ve experienced reaching our support team. Providing responsive and reliable assistance is very important to us, and we understand how it can be when you're unable to connect before making a purchasing decision. We would welcome the opportunity to address your concerns. Please email us directly at [email protected], and a member of our team will respond promptly to assist you. Thank you for your patience, and we look forward to helping you.
Kathy G.
Posted
I ordered 2 window seat cushions 24 x 82 inches based on their measurement calculator that allowed these measurements. Got an email saying they couldn't make 82 inches but would be happy to make 2 cushions 75 inches and one smaller one for 7 inches ( can you see that on a window seat?). They gave me the option to cancel (which I did). Here's the problem. It has been one month and I still haven't received a refund. Dealing with run around emails and phone calls and promises. Bottom line is I'm still waiting for my 553.72. Very Dishonest Company! I am still waiting for my refund. Update: After many emails asking about my refund, it finally showed up in my account. I let them know through email as I said I would.
Response from PatioHQ· Feb 10, 2026
Hi Kathy, We sincerely apologize for the inconvenience caused. We would like to inform you that we have processed a full refund for your order. The amount has been issued to your original method of payment. Please feel free to reach out if you need any further assistance.
Shannon
Posted
The cushion cover is great. The inside cushion needed to be two pieces due to the length, which I had no problem with and agreed to. But the two inside cushions together did not fit into the cushion. They were far too long. I ended up having to cut the foam myself to make them fit, and now the window cushion looks lumpy and like a DIY project. For the amount that I paid, I should’ve received cushions that fit accurately. It would have been a huge hassle to try and send back the inside cushions. For that reason, I am disappointed with the experience.
Response from PatioHQ· Feb 9, 2026
Thank you for your feedback, Shannon. We’re glad to hear you liked the cushion cover, though we’re sorry to learn about the issue with the inner cushions. As the cushions were altered after receipt, we’re unable to verify the original sizing; however, we generally recommend reporting such concerns to us before making any modifications so we can review and assist appropriately. We appreciate your understanding and your feedback.
