PackageHopper by MyUSReviews of packagehopper.myus.com

I shipped a package to my nephew in UK through packageHopper. Chose Fedex priority service. This was a gift but they provided me with a wrong form as commercial and that I was exporting the items. Now my package is stuck in customs and they want their duties and taxes. I got in touch with packagehopper several times yesterday and their customer service is the poorest I had come across. I was able to chat with 3 different people and they showed no interest in my issue and took no responsibility for sending me a wrong form but point blank told me that once its shipped its my responsibility. I wish I had not used this service and gone to USPS at least my package was going to make it there without all this hassle. They definitely look like a scam to me now otherwise the shipping costs would not have been this inexpensive.

Paid on 17 November to ship a package from US to New Zealand using their 3-5 business day option. Recipient received a text the same day showing planned delivery for 29 November - longer than the 3-5 days expected, but I didn't argue as I just wanted it there before Christmas. By 6th December it had still not arrived so I went on chat with PackageHopper and was told by the agent that they would follow up with Fedex to find out what the delay is and I would be emailed within 48 hours by PackagHopper. Waited 4 business days and no email so went back on line today (December 11) to follow up again. Agent said they haven't got any more information from Fedex and then started telling me the 3-5 business days is 'only an estimate and they can't control what the carrier does. So basically they take the money for a 3-5 day shipping speed but then take zero responsibility for any delays or anything that happens after that. I have been patient and waited for 17 business days for my 3-5 day delivery. When I asked the agent where on their website it states these are only 'estimated shipping speeds' he said 'it doesn't - since they use lots of different carriers'. Sorry, but that is not acceptable. Planning a charge back on my credit card now, having asked politely for a refund so that I can re-purchase the gift and send it via another carrier in the hopes of getting it there for Christmas. The overall lack of care and concern from both agents has been crazy - worst customer service in a long time from any company and I would definitely not use again. **Edit: Several hours after posting this review I received an email from PackageHopper, the agent I was on chat with this morning, simply saying he'd had an update from Fedex which stated they are looking into it but don't have any other information yet. This is interesting, since as soon as I ended my chat with PackageHopper this morning, I decided to contact Fedex myself and spoke to someone who was able to explain both the reason for the delay and give me an updated expected delivery date, all within 5 minutes - something that it appears PackageHopper is unable to do. **Edit on December 14, 2021: My package was finally delivered almost 4 weeks after posting (19 business days), despite their website quoting 3-5 business days for my destination. Strangely, I keep getting 'updates' from PackageHopper by email, today's being that the package was delivered (I got that information 24 hours ago from Fedex directly).

This is the first time I've used package hopper and I was extremely pleased. My package made it from the US to New Zealand in less than a week. The process was easy and I will definitely use them again. The USPS has quit sending packages to New Zealand right now, and was more expensive. (Just an FYI - the delivery speed does depend on customs, but in this case, they released it very quickly)

My package made it from USA to UK in 2 days :).