Janice Hunter B.
Posted
Trying to return a pillows I purchased
Trying to return a pillows I purchased! BAD service!!! Don’t buy!!

Average
64 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Best down comforters, pillows, feather beds and hotel bedding from Pacific Coast Bedding.
PACIFIC COAST FEATHER HOME INC (pacificcoast.com) has 64 customer reviews on Rated Honest, with an average rating of 3.9 out of 5.
Showing 11 reviews with 1 star · Clear filters
Janice Hunter B.
Posted
Trying to return a pillows I purchased! BAD service!!! Don’t buy!!
Frances
Posted
pillow like a rock ...cannot use it at all. soooooooo disappointed as you were recommended to me by my sister Alice Leonhardt Peck
Response from PACIFIC COAST FEATHER HOME INC· Sep 21, 2026
We’re very sorry the pillow was far too firm for you and didn’t meet your expectations, especially after it was recommended by someone you trust. Please contact us at [[email protected]](mailto:[email protected]) with your order number, and we’ll be happy to help with a return. If you’re willing to share your usual sleeping position and preferred pillow feel, we’d also be glad to recommend a softer option that may be a much better fit for you. Warm regards, Mary Pacific Coast Customer Care Team
Margaret J.
Posted
I placed an order on 11/20/2023. It never arrived. I contacted the company twice via email. No response. Today, 12/7/2023, I waited for a representative. The message said the estimated shipping time is 3-5 days! I Had looked forward to these pillows. The kind representative was understanding. I cancelled my order as the company was still working on it or locating it. What a shame. I had hoped to have lovely pillows. This is horrible service. But, the representative was lovely!