OutInReviews of outin.com

J'ai passé une commande le 5 octobre de la nano 2 et 2 autres articles un étui de protection et un support. J'ai reçu ces 2 derniers le 9 octobre mais pas la machine. J'ai envoyé un premier message sur le site et le support m'a informé ne pas retrouver ma commande. J'ai donc envoyé des messages à support avec les captures écran etc... et pas de retour de leur part, on est le 13 octobre c'est pour un cadeau le 18 octobre. Ils manquent vraiment de sérieux... j'ai renvoyé un message de réclamation ce jour, j'attends leur retour mais je pense que je vais commander une autre marque sur un autre site si pas de retour dans les 24h...

One of the worst customer service experiences I’ve ever had. Extremely poor communication, repeated delays, missing items, and zero consideration for the inconvenience caused. I had to postpone my travel twice because of their mistakes. Completely disappointing and unacceptable. I would never recommend OutIn.

Le doy una estrella porque no puedo poner cero. Me ha llegado el pack q he pedido, y aunque su publicidad daba a entender q llevaba filtro para cafe molido y para cápsulas, solo viene el filtro de cápsulas. Se lo digo a la firma y me dicen q van a enviarme el filtro para cápsulas, lo acabo de recibir y no son piezas originales. Vergonzoso. Me han mandado dos piezas de plástico malo en una bolsa de plástico. No recomiendo para nada la compra. El cafe no sale ni parecido a las imágenes y me he gastado 200 euros en una máquina que no hace un café ni medio decente.

I purchased a nano in 2023, used it in my personal and army travels. One mission I was at I was showing off my nano making espresso for my comrades in arms. It quit working and had to go without a good coffee before our mission. Researched why the unit won’t hold charge and error lights blinking, reached out to OutIn via email. I received a email back explaining that my unit battery is dead based on the video I sent them. The response was both frustrating and disappointing. For a unit that cost more than others and has good marketing pitch, I expected to be helped. I was informed that my unit is not serviceable, they don’t offer repair or replacement of battery. I was so disappointed knowing that the company and espresso machine I bragged about and influenced countless of people to purchase and use won’t even offer to repair the unit I travelled everywhere with. I was willing to pay for repair, not asking for freebies. I gave up trying to resolve the issue. I had no choice but to buy a new unit. Went with the Mino as a Father’s Day gift to myself. I have 1 more mission to go to before I hang up my uniform Nov 2026. Hope this one won’t fail me as the nano did. After placing this review I was contacted by OutIn sales and was offered an apology and a % refund to apply towards the new purchase I made (Mino) if I will change my review. I received subsequent phone call and email offering % refund towards the new purchase when I did not bite and was informed that they will credit back % of my new purchase once they see that I had changed my review. The verdict is still up regarding the quality and make of the newly purchased Mino I just received. My fellow Army Soldier who had bought the Nano after seeing me using one said “mine stopped working too, I bought mine from Costco and they just replaced it.” % of discount they gave me will go towards the disappointment and none use of my previous item. Definition of stupidity is “doing the same thing and expecting a different result”. Hopefully that will not hold true for the Mino. I am going out on a mission this coming week. We will see how this better version holds up and how long will the battery last. Hopefully I’ll get a better warranty experience if things go south. Verdict is up in the air and you will all hear back from me again.

The Outin Mino has a design flaw - the cup has to be attached to use in the manner described in the manual, ie. placed on a table. But if it's attached, the liquid leaks everywhere when the coffee is made. The 'customer support' told me that the cup wasn't on tightly enough, then changed their mind and told me it should 'hang loosely'. Which it can't do, and contradicts the advice regarding burns and scalds. It will only work with a stand (not supplied), which limits it's attraction for on the go use. Outin sent a replacement, which did exactly the same, then processed a refund, although wouldn't pay for the return postage. Avoid.

Artikel wurde nicht geliefert. Vom Kundenservice kamen bisher nur knappe Antworten. Das Paket sei zurückgeschickt worden (keine Ahnung wohin) und sobald sie es zurück haben schicken sie es dann erneut an ihr Verteilzentrum um es dann irgendwann einmal an mich zu senden… best regards. Auch auf mehrmalige Nachfrage wurde ich bisher nur vertröstet. Enttäuschend!

Schlechter Support bei Rückgabe eines Geschenksets Ich habe das Outin x Kruve Barista Geschenkset für 189,99 € gekauft und innerhalb der Rückgabefrist zurückgesandt, weil der Artikel der beschenkten Person nicht gefallen hat. Leider ist die gesamte Abwicklung der Rückgabe sehr enttäuschend. Nachdem ich den Rücksendeprozess angestoßen hatte, erhielt ich zunächst keine klare Information zur Rücksendung. Stattdessen wurde mir nahegelegt, den Artikel doch zu behalten – verbunden mit einem 15‑€‑Preisnachlass. Da das Geschenkset aber nicht benötigt wurde, habe ich es zurückgesandt. Im Anschluss erhielt ich über einen längeren Zeitraum keinerlei echte Rückmeldung vom Support. Stattdessen kamen immer wieder automatisch generierte E‑Mails wie: “Dear Customer, We are verifying the detailed tracking information with our logistics team. We will notice you immediately once we received the feedback. Thank you!” oder “We haven’t heard from you in a few days – this conversation will be auto‑closed without further activity. Just reply to this email if you still need help, and we’ll keep it open for you. If your earlier email hasn’t gotten a response, it might have landed in the spam folder. Simply reply here to keep the conversation active, and we’ll get back to you right away.” Ich habe auf diese Nachrichten mehrfach geantwortet und jedes Mal erneut die DHL‑Sendungsnummer angegeben. Dennoch erhielt ich bis heute keine konkrete Auskunft zum Stand der Rückerstattung oder zur Bearbeitung meiner Rücksendung. Seit dem 06.02.2026 warte ich nun auf die Rückerstattung des Kaufpreises. Da sich weiterhin nichts getan hat, habe ich inzwischen zusätzlich einen PayPal‑Käuferschutzantrag gestellt. Das Produkt selbst ist hochwertig, aber der Support ist in meinem Fall leider unzuverlässig, langsam und wenig hilfreich. Schade!

Bought a nano basket plus and it does not fit my Outin espresso machine. I tried to return it and worked with their customer service only to be informed that I had the wrong outin and they do not allow returns. That is probably the worst policy I have ever heard of.