OutdoorMasterReviews of outdoormaster.com

You guys are crushing it on customer service. Been great dealing with you

After writing OutdoorMater about a scratched lens we received with a pair of ski goggles we got our son for Christmas, the service department responded right away... even the day after Christmas. Effy was the initial responder and then Iris walked us through the lens options they had available. After providing my address, they had our new lenses in the mail right away. My son is really happy with his goggles and the magnetic function that they have. They fit well and have worked great so far! Super happy with the service, commitment to back the product and response time! Thank you!

Can't trust their size charts and if it doesn't fit, you pay return shipping even though it is their issue. Customer service is lacking. Go somewhere that stands by their product descriptions and size charts.

I'm looking forward to next week when we get to use the Pro Photochromatic Snow Goggles at Big Sky, MT! We also ordered the Diamond MIPS Snow Helmet as well which should also perform well. I was very surprised at how light the helmet is. The customer support team has been fantastic to work with as well. There was an issue with my Christmas order where I was supposed to get a % off the total as well as receive a free pair of smartwool socks b/c the total was over a certain amount. Because of an issue with checkout, I had to remove the socks, but customer support acknowledged after the transaction they would ship out the new pair. All good things from this company!

This is a great set! I would highly recommend the ski helmet and goggles. It's very comfortable and fits well. It’s incredibly lightweight, yet it still feels super sturdy and secure. The customer service is amazing, they respond right away. The price was very affordable. Overall great value.

Das Produkt kam an sich kam wie beschrieben an und die Qualität ist auf jeden Fall zufriedenstellend. Nur leider ist die Rücksendung äußerst kompliziert und man muss diese als Kunde selbst zahlen. Das bedeutet, man muss den Versand zurück nach China selbst zahlen und dieser ist nicht billig.

Had a bit of trouble with my order and had to contact customer service. Incredible support. Always responded quickly and went out of their way to resolve issues. Even contacted me to inform me the specific goggles I was ordering might not reach me by Christmas, giving me the opportunity to change my order. I'm happy to report that shipping was very fast and I actually did received them by Christmas. As far as the quality of the products, been using their Heron snow goggles the last two seasons and they are awesome. MagKlick lenses are a game changer. You won't find a better value.

I had a really great experience with this company. My first helmet I got was super Congo and good looking. However after a first ski day I had an issue with it. I contacted the company and they replied very quick helping me with an issue. Even thought it was more than 30 days after my first purchase I was proposed to replace a helmet. Really great handling of the issue and carrying support team. I am now waiting for my new helmet which will hopefully arrive before my ski trip thanks to the help of support team.