Otter.aiReviews of otter.ai

Paid for PRO Plan, cannot use its features and cannot get a response from the support after 5 DAYS!!! This app used to be legendary but now it seems like they do not let me access my old notes. Even though I pay for the Pro Plan, and they do not respond to my emails. Disgusting!

The software is not too bad, but it is impossible to contact Customer Services

I recently purchased the $150 Otter Pro 12 month plan and immediately encountered multiple issues with privacy, integrations and overall app usability. I contacted customer service the same day. Canned replies advised me to wait, then asked me to provide more information, then flat out ignored me ticket for over two weeks. It was clear that Otter.ai had no interest in acknowledging issues with their app, so I cancelled my subscription and requested a refund. Otter.ai responded that they couldn't help and that I should pursue my refund through Google Play - but if course it's now outside of the 48 hour Google Play refund window. Taking advantage of customers being patient in order to avoid processing refunds for an app that doesn't work as advertised. When a company refuses to meet basic standards for app quality, customer service and accountability, they certainly should NOT be trusted with your sensitive voice data.

The transcription is fine, but beware their attitude to customers. The platform has been set up to trick you into adding additional seats: a setting is automatically enabled that means when you share a recording with a colleague, it creates a new seat for them AND BILLS you for that seat immediately. They have a no refund policy, and although I did manage to get a refund in this case, their support implied that they were doing me a favor. Obviously a toxic attitude towards their customers, and we won't be renewing.

Otter keeps sending emails and unwanted ads. There is no unsubscribe. I only like providers that do not phish

This Very Good Website I Like it

Updated review at bottom. I have been using Otter AI for the last two years and have loved it. I record video talks on Otter and use the transcription for recap and highlighting. I only do this personally and not for business. To save money from the £11.49 a month, I put the account on hold for the past 4 months. Due to lack of funds, I was considering writing to Otter to request a cheaper/cut down Pro version. Today I was considering switching the account back on but have discovered that the price is now a horrendous £15.49 per month. That's a cost increase of pretty much 35%!! I can't afford that and will not use Otter again. You are taking your customers for granted. I have to upgrade my review, I have found that I can get Pro for $99.99 if I pay in dollars, much better value and I'm back in, for a year this time. I do love Otter, it just that UK price hike I found distasteful. Thanks Otter😊

Seems to be working fine now. I am getting through my transcription far more quickly, as the edit doesn't seem to be on autopilot. Thanks for fixing. Otter, what has happened to your system? I use only the file to transcription setting, but something has happened in the last three days that has greatly slowed down my ability to edit on these transcriptions. I edit long transcription files, and the way Otter had it before was that I could press the edit button and when I was done, I would press the green tick button and it would match up the speaker voices (a few minutes) and save it. Now, every single edit I do, whether it's a name change, comma, full stop, spelling error, saves with EVERY edit, and it's really slowing me down. It took me almost three hours to edit a 35 minute segment of my recording. I have paid annually for this and there is nothing I can do. I just wish they would consult with their customers before making these changes that are detrimental to those who rely on these services. I would have given you five stars a week ago, when everything was back to normal, with the play button in the centre (now moved to the left), and the horrible edit button that saves with every single edit. Yes, sometimes I have use control Z to re-undo an edit, but it's extremely time consuming to have to wait for the document to save with every single edit. Please return it back to how it was before. Remember your customers purchase your services becuase they use it, but then if you go and make these massive changes throughout their pro plan then it's not fair, really. Also, the customer service is extremely slow, and I am on the pro plan.