Average
796 reviews
Otter.aiHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Otter.ai is the world’s leading AI meeting assistant, providing teams everywhere with real-time automated meeting notes, summaries, and action items from in-person and virtual meetings - turning meetings into accessible and actionable data that can be shared across teams and organizations to increase collaboration and productivity.
Otter.ai (otter.ai) has 796 customer reviews on Rated Honest, with an average rating of 3.8 out of 5.
796 approved reviews, newest moderated first
Kanako K.
Posted
Thanks to Giselle's quick response and support, my issue was resolved promptly. I really appreciate the help.
Response from Otter.ai· Oct 8, 2026
Thank you for the thoughtful review! We'll make sure Giselle sees your kind feedback. We're glad they could make your experience a positive one.
Diane
Posted
I had noticed an extra bill payment which was confusing and I raised this through the customer service enquiry menu. I did in fact make a mistake interpreting how the billing worked but was not aware of it. Jennifer handled my enquiry, I was responded to within 24 hours and her communications were clear and looked to determine what my issue was. As a small business owner every $ counts (especially when it comes to USD charges against the NZD). This has made my not just my day but my week, I'll like to express gratitude to Jennifer for this and it is very appreciated that a mistake I made has not cost me any money. In a time when online delivery sometimes makes you feel like a number rather than a seen customer, the support, response makes you feel like you are a valued customer. As a sole business owner and having to be a jack of all trades when it comes to running a business around efficiency products, these interactions and connections make all the difference. I have been impressed with the Otter functionality and product, but now I'm totally impressed by the customer service team sitting behind the company product also. Jennifer, you have made my week, and I will an Otter customer (& continue to be a referrer) for a long time. Many thanks and much appreciated. This is the second experience with Otter's support team and once again have had an amazing experience. Many thanks and much appreciated.
Response from Otter.ai· Oct 8, 2026
We're delighted Jennifer left such a strong impression on you. Thanks for taking the time to share this, we'll pass it along.
Jennifer B.
Posted
Very responsive, well-mannered, and quick to resolve my issue without questioning.
Response from Otter.ai· Oct 8, 2026
We appreciate the kind words! It's great to know our team was able to get things resolved for you. Reach out anytime if you need us.
Kale L.
Posted
I had a billing issue that I wasn't sure was going to be taken care of to my satisfaction. But to my surprise Junnior was on top of it and quick in responding to boot! He was professional, courteous and did more than he has to. I'm very thankful for that and will be recommending Otter to my colleagues.
Response from Otter.ai· Oct 8, 2026
Junnior will be so happy to see this! Thank you for calling out their help by name, we're thrilled they made your experience a great one.
Jordan G.
Posted
Agni was fantastic! I had to cancel my billing account after I left a job and lost access to the account. Agni helped me do that, preventing me from getting charged when I didn’t have access to the account because I used it under a work email. Agni was quick, efficient and so helpful!
Response from Otter.ai· Oct 8, 2026
We're happy to hear that Agni took great care of you! Thank you for sharing your experience and recognizing their work.
Ilya
Posted
Agni from the Support Team kindly helped align our subscription volume with our needs.
Response from Otter.ai· Oct 8, 2026
Thank you for recognizing Agni! We're so glad they provided a helpful and responsive experience. We'll be sure to share your kind words with them.
Bill M.
Posted
Fast response and a quick fix!
Response from Otter.ai· Oct 8, 2026
We appreciate your feedback! It's great to hear that our team provided a helpful and responsive support experience.
Andre M.
Posted
I love otter.ai there was a billing discrepancy and the support team was very fast in issuing a refund. The product itself is fantastic!
Response from Otter.ai· Oct 8, 2026
We're glad our team could get everything taken care of for you. Thank you for sharing your experience, and please reach out if we can help again.
