Average
26 reviews
OrthoflexicsHonesty, pricing, process and quality scores appear once 5 customers have rated them.
Company has stopped all activity and the webstore is closed since mid 2023.
Orthoflexics (orthoflexics.com) has 26 customer reviews on Rated Honest, with an average rating of 3.1 out of 5.
Showing 11 reviews with 1 star · Clear filters
Donna V.
Posted
Ordered a posture corrector on 17th February. 10 days ago I contacted support at the tracker was showing it still had 16 days to ship. Support contacted me the next day to tell me that it would be delivered in 6-8 days. 9 days later, tracker is showing it ships in 26 days. I have contacted support to ask for a refund. Still waiting for a reply. First and last purchase from Orthoflexics.
Susan O.
Posted
I have been trying to reach these people now since I got the item, which was used and had no tags so the return page says they won't accept it. This outfit is a complete scam, the product doesn't work, and i am contacting my bank for a refund because then the bank will investigate this company. NO CUSTOMER SERVICE as promised, either. Don't be ripped off, don't buy from them.
Bob B.
Posted
Complete scam they do not ship product. I'm in the US this is the tracking history Number: 84031 Package status: Delivered (4 Days) Country: Unknown -> Unknown Destination: Origin: 2023-02-12 11:32 HOSHANGABAD, Shipment Delivered 2023-02-12 09:39 HOSHANGABAD, Out for Delivery 2023-02-12 09:37 HOSHANGABAD, Shipment at Delivery Centre 2023-02-11 00:22 INDORE - IND, In-Transit 2023-02-09 13:02 SURAT, Pickup Completed 2023-02-08 17:45 SURAT, Information Received ====================================== Their twitter account has been suspended, guess why?
Response from Orthoflexics· Feb 13, 2023
Dear Bob, Thank you for taking the time to leave us a review. We are sorry to hear about your experience with our business. We take all customer feedback seriously, and we would appreciate the opportunity to resolve any issues you may have encountered. However, we would like to clarify a few points. First, the number you provided is the order number, not the tracking number. We have located your order using the correct tracking number, YT2303821272063630. You can find information about your tracking history on www.aftership.com. Second, our business does not have a Twitter account. Please note that we have a shipping refund policy in place, and we would be happy to assist you with a refund if necessary. Thank you, Alex Orthoflexics
Aaron H.
Posted
Absolutely Rubbish all round. Items come from China, supplier ignores emails and when the item actually does arrive almost 8 weeks later the size is supposed to fit an adult size medium BUT you would be lucky for it to fit a very small child. AVOID AVOID AVOID!!!
Response from Orthoflexics· Feb 13, 2023
Hi there, Thank you for bringing this issue to our attention. We are sorry to hear that you had a negative experience with our products. We take all customer feedback seriously and strive to provide the best possible service and products. In regard to the issue with the size of the item, we have accurate size charts available on our website to help customers make informed purchases. If the size was not as expected, we would be happy to offer a size exchange or a refund if necessary, as per our shipping refund policy. Regarding the delay in receiving the item, we will look into the matter and make sure that similar incidents are avoided in the future. Please reach out to us directly with your order details, so we can assist you further. Best regards, Alex, Orthoflexics
Suria L.
Posted
No phone number to call. So hard to even find any way of contacting these people. They don't want you to reach them it seems after they take your money. The how to instructions and diagram make no sense. And don't match the look of the product at all. I have been waiting 20 days for a reply to my email. Attached photos etc. I have no idea if my product is broken/faulty, flimsy, in need of some other part or just plain lousy.
Response from Orthoflexics· Feb 14, 2023
We apologize for any inconvenience caused and we are sorry to hear that you are not satisfied with your purchase. We did send an email with instructions and a video on how to use the product when we received your initial inquiry. We also offered to reship a replacement when we received your recent email. It is important to us that our customers are satisfied with their purchase and we would be happy to assist you further. Please contact us directly at [email protected] to resolve any issues you may have. We value your feedback and hope that we can work towards a solution together.
Tan
Posted
Ordered a pair of elbow supports on 7th September, still waiting on the 15th October. The issue is using Evri to deliver and they have not delivered, it is stuck on out for delivery. Whilst it is a delivery company issue I was told to contact Evri myself (impossible, you can only talk to a chat bot). I already asked for a refund, but their reply was to contact Evri, as apparently they are unable to, and did not comment on my request. I have asked yet again for a refund. Sounds like a good company if nothing goes wrong, but for me they aren't great.
Hissing S.
Posted
When ordering from the Orthoflexics website I didn't realize that the knee sleaves I ordered were shipped from China. I paid £30.51 thinking it was an upmarket product. Delivery was slow. On receipt I can see that these look exactly the same as the BESKEY ones listed on Amazon for £9.98. Orthoflexics say they are happy to take returns but their policy is that I pay for the return, presumably to China. My stupidity has cost me £20 which I'll put down to experience.
Jim M.
Posted
Have wore them for one week , no relief! Size is comfortable and fits good, have worn them for four hours each day, standing and walking, legs and ankle are very sore and swollen, not impressed, wasted my money!
Response from Orthoflexics· Aug 4, 2022
We are sorry to hear that our product didn't work out for you. Please feel free to contact our support team for a refund. We offer a 30 days money-back guarantee.
