Ortho BalanceReviews of ortho-balance.co

I received the new shoes and they did not fit (they run smaller than their size chart says) so I initiated a return. OB said I should ship them back but that I had to pay the $20 shipping fee on the return. What?? After multiple emails that each took OB about 1 week each to respond, I decided to bite the bullet, pay the $20, ship the shoes back for a pair 1 size bigger. After they confirmed receipt of the returned shoes, I told them to send me 1 size bigger. They said, "no problem, just send us $20 and we will ship you the 2nd pair." WHAT?? After a few very direct, yet professional emails from me saying this process is a rip-off, I instructed them that I did not want the shoes and to credit my account for the amount of the shoes. Their reply? "No problem, but will have to charge you a $17.99 restocking fee, so look for that on your CC statement." I'm done with this company and I would advise anyone considering using this company to shop elsewhere, not because of their shoes, but because of their unnecessary gouging return/ restocking fees....and their slow responses from their support person.

THEIR PHONE NUMBER IS FAKE! OPERATOR SAYS IT IS A NON-WORKING NUMBER. They don't want to hear from you. I bought my shoes 12/2/25. Company sent the wrong size. Their size chart doesn't provide the correct US Men's Size! I ordered an 11/11.5 shoe and a size #10 arrived. Company asked for many photos of my Son's Foot and outline of his foot. I provided all photos and they keep promising to correct the problem but it's now 4 weeks later and nothing has been corrected. Ortho Balance exhausts you with their empty promises of resolve. You can't speak with them because their phone # is BOGUS. There are many options to buy this kind of shoe. DON'T BUY FROM ORTHO BALANCE, YOU WILL REGRET IT. THEY HAVE NO RESPECT FOR THEIR CUSTOMERS. THEY HAVE DONE NOTHING TO CORRECT THE PROBLEM AND NOW I'M FORCED TO ASK FOR A REFUND. THEY ARE NOT A LEGITIMATE BUSINESS. BUYERS BEWARE! CORRESPONDENCE BUT THEY NEVER SEND THE RIGHT SIZE! On Tuesday, December 23, 2025 at 05:58:15 AM Hi Ben, Thank you for taking the time to explain your situation in detail. I truly understand how upsetting and frustrating this experience has been for you, especially since you carefully followed the sizing instructions and purchased the shoes for your son. I’m very sorry for the inconvenience this has caused and for the disappointment you’re feeling. We’d be very happy to offer an exchange for your shoes to ensure you receive the most comfortable fit. Before we proceed, could you please provide us with the following details: 1. Clear photos of your current shoes, showing their overall condition. 2. The new size you’d like to exchange to, after reviewing our size chart to make sure the next pair will be the perfect fit. Once we’ve received this information, we’ll share the return instructions. We truly appreciate your time and cooperation, and we look forward to resolving this for you. Warm Regards, Team Ortho-Balance Ortho-balance Sat, Dec 20 at 2:43 AM Thank you for reaching out to the Ortho-Balance Support Team! We’ve received your request, and one of our team members will review it soon. You can expect to hear back from us within 24 hours. If we need more time, we’ll keep you updated along the way. In the meantime, if you’d like to add any extra details, simply reply to this email and it will update your request automatically. Best regards, Team Ortho-Balance This email is a service from Ortho-balance. Delivered by Zendesk

I have neuropathy in both feet so thought i would give a try. I bought the size recommended, they are about 1/2 size to small and actually made my feet go numb. Spent $50 to return. They are charging $20 to exchange for next size (shipping) or $17.99 restocking fee to just return them. I Should have just given them away to a homeless person.

Buyer Beware! I asked to return the two pairs I purchased because I did not like the style, they are old-school and out of date. Also, I am a 7.5 normally, I ordered and 8 and they were just a hair small, although I would not have returned them for that reason. They just asked for photos of the shoes, LOL, I re-boxed them immediately, and they'd give me 15% refund LOL... and to donate them. I wish I had read the review before purchasing. This is still ongoing and I suppose I will be losing my $ and donating the shoes, (maybe someone will like them). They do not stand behind their product and offer little help.

This business is a scam! The size chart is inaccurate! I bought two pair of shoes that didn't fit. They gave me a code to order another pair at a discount but wouldn't let me return the original two pairs! They told me to donate them. Well that doesn't get me my money back! So now I am stuck with two pair of shoes that don't fit and I have no guarantee that the new shoes will fit either. They charge a restocking fee and also make the customer pay for return shipping. There are so many other shoe companies out there who have better return policies and more accurate sizing. I think this company makes its money by selling shoes that don't fit and then charging for the returns...which I'm sure there are many. I feel compelled to let shoppers on all platforms know about this company and their scam operations.

I ordered shoes in October. It took a little over a month and I finally got them after writing them many times. After receiving them, they felt a little short on my feet , so I wanted to return them. Possibly exchange. After following their instructions on a return, it is now the end of December and I am still fighting with him on getting a refund. I decided I did not want to try the larger size because I felt they were going to be way too big. And now I’m still waiting texting them at least twice a week wanting to know where my refund! I would never buy another pair of shoes from this company and anybody that does and needs to return them it’s a nightmare. I have ordered lots of things online and I’ve never had as much issues as I’ve had from this company.

Was a little slow getting. But been wearing my shoes and I love them. Are lite weight and comfortable.

If I could put zero, I would. Emails in English, tracking in Chinese, and tracking response emails in French. haha this company. :) I went through my bank, since the shoes never arrived. They even have the tracking that says "Unforeseen circumstances". Yeah, okay.