Lizzie J.
Posted
Good customer service
Good customer service

Great
422 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Ornate Home Furniture and Mattress Ornate Home Furniture and Mattress is a fast-growing nationwide furniture and mattress retailer established in 2021 with a simple mission: deliver quality home design at fair, transparent prices. Since launch, our sales have consistently grown as more customers choose Ornate Home for a smooth, trustworthy shopping experience. Our primary showroom is located in Santa Ana, California, with a second showroom in Charlotte, North Carolina. Supported by distribution centers across the United States, we provide dependable nationwide delivery—including white-glove options—from coast to coast. Brands & Selection Shop 50+ brands across mattresses and every furniture category—from everyday favorites to luxury collections. Luxury & Premium: Bernhardt, Tempur-Pedic, Universal, Sarreid, Crestview Popular & Value: Ashley, Furniture of America (FOA), ACME, Coaster, Crown Mark, Westcoaster Flexible Pay-Over-Time Furnish your dream home today—pay over time. No hidden fees. No surprises. Real-Time Order Monitoring Track every step with confidence—from checkout to delivery. Talk to Real Furniture Experts ⭐ Get personal, no-pressure help from our design team—tailored to your needs. From first click to final delivery, Ornate Home is built around human support, reliable logistics, and a carefully curated selection—so you can create a space you’ll love, without the stress.
Ornate Home Furniture and Mattress (ornatehome.com) has 422 customer reviews on Rated Honest, with an average rating of 4.1 out of 5.
422 approved reviews, newest moderated first
Lizzie J.
Posted
Good customer service
CHERYL S.
Posted
Order taking too long to process shouldnt be 2 week s need bed by 13th as I have to pick up as sadly after spending 500 they still charge delivery then when I tried to call and cancel I got the run around and order is still not canceled with phone person saying someone would get back to me as they try to expidite still waiting still trying to cancel NOT HAPPY will got to living spaces and spend almos 100 more for same but with next day delivery and for FREE
Anne
Posted
Justine was proactive about my order and reached out a couple times to provide important info. She was very kind and helpful. Much appreciated!
Dorothy
Posted
The item I ordered was available online and 2 days later I received an email saying the product was no longer available.
Dorothy R.
Posted
Great Customer Service experience
Jennifer
Posted
Cherry was super in answering all of my questions and making me feel that I made the right decision with my purchase.
Jenna
Posted
Customer service was great! The only downfall is that it took over a month to receive my furniture. No complains about delivery. The furniture did come in as expected.
Alexis
Posted
Within 3 days of purchasing my delivery date switched 3 times, each time was a month difference. It started off with 1 week delivery then a month and a half delivery and at the end it was over 2 months after the purchase date the product would arrive.