Orion Motor TechReviews of orionmotortech.com

Response from Orion Motor Tech· Oct 17, 2023

Thank you for taking the time to leave us this review regarding your experience with the Soft C-Clamp Screw. We sincerely apologize that the product bent during your first use. This is certainly not the level of quality we aim to provide our customers. Your feedback is very important to us, as it allows us to address issues like this and improve our products. We will look into this matter with the manufacturer right away. Please don't hesitate to reach back out to us so we can make this right for you. Whether that means a replacement, refund, or other solution, our goal is your complete satisfaction. Thank you again for bringing this to our attention. We appreciate the opportunity to improve based on your experience. Your input directly helps us enhance our offerings. We hope you will give us a chance to restore your confidence in our products.

Response from Orion Motor Tech· May 6, 2023

We're sorry for the inconvenience caused by our product. Our customer service team will reach out to assist you with a solution. Thank you for your feedback and giving us the opportunity to make it right.