OrangetheoryReviews of orangetheory.com

I recommend to anyone considering this club, make sure you read the fine print. When you decide to cancel expect to pay a full month cancellation fee. For 2 they charged us over $300. They also charged $15.00 just to freeze our account. Any class you book and then can’t make it $18.00 penalty fee no matter they only have 3-4 people in the class. I suggest considering another club. The owners here are out for themselves. THUMBS DOWN!!!

Orangetheory used to be great. Prior to April 2022, each workout was designed for endurance, strength, power, or a combination. The schedule was consistent and orderly. Since the template change, the workouts feel randomly compiled and lack any serious focus. Endurance days are rare now, which makes the benchmarks artificially challenging. Inclines have gotten out of hand and are no longer beneficial, just more artificial challenge. I used to come into the studio knowing my base, push, and all out paces. Now, I have to try and figure it out for each individual workout because they are not designed consistently. I used to look forward to the benchmarks, now I dread them because I feel unprepared. The coaches do their best, but it is obvious that many no longer believe in the product they are selling. The reason for two stars instead of one is the quality of the treadmills. The treadmills are the highest quality I have had the chance to use. If the treadmills were not so addicting, I would cancel my membership. I hope Orangetheory will one day return to focused, science based workouts instead of chasing social media trends.

I’ve been an OTF member twice and needed to leave BOTH times from injury. The workouts are intense. The class culture is competitive and around 6 months into a 12 month membership I got tendon injuries which worsened with the workouts. I provided 2 doctor’s notes prohibiting me from HIIT workouts and this club will not cancel my membership or offer another freeze option. I’ve reached out multiple times to the club manager, regional manager and parent website with NO resolution. They continue to charge me monthly. Truly insult to injury.

Not for me. They offered me a one month free trial. I attended one lesson. Went on a business trip. Canceled just after one month. That one work out cost me almost $360! Its just cardio. Ill never get my abs shredded doing this. Its great for my mom tho! I would have given them three stars, but this is how they make theor money off of those that cannot attend consistently. Not happy. Will never join another club like this.

Think it was just the location I go to but I didn’t have a great experience. I wanted to do a trial run and found the instructor wasn’t that patient or attentive. Better off spending more money and smaller boutique fitness studio.

I signed up for OT 2-week promotion in VDB Laval and was turned away from my second class for arriving 7 minutes late because of their strict 5-minute policy—a policy that had never been communicated to me! I understand having rules, but if a policy is strict enough to turn someone away for being 2 minutes over the cutoff, it should be clearly communicated from the start. I was also told that not all coaches enforce the policy consistently, which makes it even more confusing for (new) clients. Considering that “showing up” is often half the battle when starting a fitness journey, I would have appreciated a one-time warning or some flexibility rather than immediately being turned away. I was told this is mandated by head office, but surely consistent communication and enforcement should go along with that mandate. Unfortunately, a pretty discouraging experience for only my 2nd class, and it has deterred me from signing up in the future.

The coaches and front staff are so welcoming and friendly. They make sure to get to know us, our favorite stations and all. I love it so much my husband even decided to join. Music choices are always great. 🧡

Horrible fittness center and poor customer service. They have predatory practice lock you in and good luck canceling without paying fees. Stay away! I went to their center at irvine blvd in newport and they were horrible. I wish I had seen their reviews before signing up!