OpenlaneReviews of openlane.com

Will not honer buy back when tiles are 90 days plus. Do not buy from this auction, inspection reports are bogus and arbitration is a joke . Again do not sign up with this auction and if you do good luck !

Worst Auction I've ever dealt with, meanest, rude customer service, unhelpful, and downright condescending. They don't care about fairness or making it right, its there way or the highway. DO NOT PURCHASE from Open Lane or whatever they change their name to next time. No Ethics

Horrible company they cancelled my inspection the day before customer service is useless and unhelpful and the woman said I don’t need an inspection prior to turning my lease in.Ok then why was I told to schedule an inspection?Judging by all the negative reviews they prefer providing atrocious service.

A Few Reasons I will be searching for another platform. 1) Numerous times after purchasing a vehicle I arrived at said location and vehicle is not there. Had to travel to another destination to get it. 2) Purchased a vehicle and when arrived to pick it up I was told it was sold and they no longer have it. The "sorry" I was told from Openlane and $200 did not compensate the 4 hour roundtrip drive, wasted my day and my drivers day, made my customer very unhappy, and the potential business I could have accomplished had I been at work. 3) Their "As Described Guarantee" doesn't cover unannounced prior paint, check engine lights, blowed out tire, dead battery, oil leaks of any kind, any electrical malfunctions, missing trim pieces, im sorry but what does it cover ? Instead of honoring their warranty they say "in good faith here's $500 credit" which that will cover a battery and a tire and i still have to track down oil leak, have entire vehicle sanded and clear coated, check engine light checked out, low coolant light checked, traction control light checked, air suspension is shot doesnt work at all but hey heres $500 to help with the $5000 undisclosed misrepresented vehicle we scammed you into buying by saying trust our "as described guarantee". No more purchases from this guy. Cant afford to lose my a$$ like this again.

If I could give this company a negative million score I would. They completely wasted two full days of my life while I waited for an inspection and they never showed up. They told me the inspector called me, and that I wasn’t there, which is a complete lie. No call while on the way , no call while waiting during my window. Then rescheduled and they called out sick. This company sucks and they should be out of business and held liable.

Purchased a car from OPENLANE and in description it said driven and shifted through third gear with no issues. I also paid extra for a warranty. The car was delivered to my lot and only had first gear barely. It had no transmission fluid in it at all. Their arbitrator was a complete jerk. The transmission is $4426.27 installed. They said they will pay $1900, not sure what they base that number on. I WOULD NEVER PURCHASE ANOTHER CAR FROM THESE BACKLOT CROOKS.

Office staff are great. However, it appears they have reduced the shuttles to a single one and today, they only accepted one vehicle stock number at a time with 7 of us in the shuttle. This saw the driver go all over the property even though some vehicles were in the same area. It used to take about 15 mins to get the vehicle and now its often 40 mins to an hour. Very inefficient and costly to dealers. Arguments break out as to who is next to find vehicle as we are all waisting time. This is at the Brampton location.

nastiest place to purchase car do not even try that as dealer! Arbitrator team is worse. they do not give ... about your money