OnninestReviews of onninest.com

Response from Onninest· Sep 1, 2026

We truly appreciate you taking the time to share your experience, Carol. We’re glad our team was able to respond quickly and address your concern in a professional manner. Customer satisfaction is very important to us, and we’re committed to providing support throughout your experience. We hope you enjoy your product once it arrives and that it performs as expected. If you have any questions or need assistance while waiting for your order or after receiving it, our support team will be happy to help. We appreciate the opportunity to assist you and look forward to hopefully serving you again in the future.

Response from Onninest· Aug 28, 2026

We’re glad to hear that everything went well with your order! For orders shipped within the United States, we use USPS (United States Postal Service) as our carrier. We appreciate you taking the time to share your experience. If you have any questions or need assistance with tracking your order, our support team is always happy to help.

Response from Onninest· Aug 27, 2026

We’re sorry to hear about your experience and understand how frustrating it must have been to wait so long for your Cool Cove to arrive, only to find that it did not perform as you expected. We also understand your frustration with the difficulty you’ve experienced in obtaining return instructions. We take concerns like this seriously and want to make sure your situation is properly reviewed and addressed, Donna. We’ve reached out to request your order and contact information so our team can locate your purchase, review the communication history, and work toward an appropriate resolution. We appreciate the opportunity to look into this and hope to resolve the matter to your satisfaction.

Response from Onninest· Aug 27, 2026

We’re sorry to hear that the replacement coolers did not meet your expectations. We understand how frustrating it is to receive an alternative product and still feel that it did not provide the cooling performance you were looking for. We would appreciate the opportunity to look into this further and work toward a satisfactory resolution. We have requested your order and contact information so that our team can locate your purchase, review the circumstances, and reach out to you directly regarding the best way to address your concerns. We take feedback like this seriously and want to make every reasonable effort to ensure your experience is properly addressed.

Response from Onninest· Aug 27, 2026

We’re glad to hear that your concern was ultimately resolved and that you received your refund. We understand how frustrating it can be to wait for a resolution, especially when the USPS receipt and tracking information are no longer available. We appreciate your patience and cooperation while our Customer Care team worked with you to review the situation. We take customer concerns seriously, and we’re committed to doing everything we can to ensure that issues are addressed fairly and, whenever possible, resolved to the customer’s satisfaction. We’re pleased that we were able to reach a positive resolution in your case.

Response from Onninest· Aug 26, 2026

We’re sorry to hear about your experience and understand how concerning this situation must have been, particularly when it involves a product intended for use around pets. We take concerns about product safety and customer satisfaction very seriously. We’re also sorry that you feel your previous communications did not lead to a timely resolution, Geoffrey. We have requested additional information from you so that our team can review the matter directly and work toward resolving it as quickly as possible. If you have not yet received our request, please contact us at **1-888-814-2188** so we can assist you directly. Our goal is to make sure your concerns are properly addressed and that we have the opportunity to resolve this matter fairly. We appreciate the opportunity to review your experience and work toward a satisfactory resolution.

Response from Onninest· Aug 25, 2026

We’re sorry to hear that the product did not meet your expectations, particularly regarding the noise level, performance, delivery delay, and communication. We understand how frustrating it is when the product you receive doesn’t perform as you anticipated. We take your concerns seriously and would appreciate the opportunity to look into your specific experience and work toward a resolution. Please get in touch with our customer support team with your order details and information about the product’s performance concerns so we can review this with you directly and determine the best way to assist. We’re committed to addressing customer concerns and doing what we can to make things right.

Response from Onninest· Aug 25, 2026

We’re sorry to hear about your experience and understand how frustrating it must have been to wait several weeks for your order and then have to reach out for an update. We recognize that timely communication is especially important when there are unexpected delays, and we apologize that our communication did not meet your expectations. We would appreciate the opportunity to review what happened with your order and address any outstanding concerns, including the points you raised regarding our policies. We have requested your order and contact information so our team can locate the relevant details and follow up with you directly. Our goal is to ensure that concerns are properly investigated and resolved, and we are committed to doing what we can to make this right.