Only Natural PetReviews of onlynaturalpet.com

This is the absolute worst customer service experiene that I have received. My order got switched and they dent it too soon. I messaged them and they just stopped responding and refused to refund it. I then called in and was told they would call fed ex but he wouldn't do it with me on the phone and started speaking to me slowly as though I am an idiot. He then hung up on me! Still no refund so I am having to deal with my banks fraud department to get it handled which is so unnecesary.

⭐ 1 Star Review I’ve had a very frustrating experience with Only Natural Pet. I’m enrolled in their auto-ship program, which has always delivered 4 items—until last month, when I only received 3 with no explanation. On top of that, the last two auto-ship orders I received included products that were already expired. That’s completely unacceptable when it comes to pet food and supplies. I reached out to customer service via email to resolve these issues, but never received any response. No follow-up, no accountability. Between incorrect orders, expired products, and zero customer support, I’ve completely lost trust in this company. I will no longer be using Only Natural Pet moving forward. I expected much better reliability and quality.

I have terible experience with this company. Never order anything from their website and never left any personal information or bank account on their website. They will charge you and their costumer services will not serve to you.

⭐️ 1 Star – Extremely Frustrating and Unethical Subscription Practices I canceled my subscription with Only Natural Pet months ago, yet they continue to send me food and charge my account almost $82 each time. When I called customer service, I was told that I had “only canceled a delivery, not the subscription.” Their website is extremely confusing and not user-friendly, and it honestly feels intentionally designed that way to trap customers into staying subscribed. The reason I canceled in the first place was because my dogs had to be switched to a different food. The only reason I even looked for an alternative was because Only Natural Pet’s deliveries consistently took forever to arrive, leaving me waiting far too long for food I needed on time. When I called about the most recent charge and asked for a refund, I was told I would have to refuse delivery or ship the product back before they would refund me. While I understand policies, this completely ignores real life. Between work and daily responsibilities, the last thing I want—or have time—to do is drive to a post office, wait in line, and send something back just to get my own money refunded. That means nearly $82 out of my account for weeks, and in today’s economy, that’s money I absolutely need. On top of all of this, customer service was rude and dismissive, and I believe one representative actually hung up on me. I’ve worked in customer service my entire life, and courtesy refunds are commonly given—especially when the company is clearly at fault. This experience has been stressful, time-consuming, and financially damaging. I would strongly caution anyone considering a subscription with this company.

My dog's food was out of stock so I searched and this co came up. Never heard of this co. Price seemed ok but description and photo differed greatly in weight, so I looked for a phone #. Called them and someone answered and then hung up right away. Then noticed all the reviews for the product are copies from the Dr. Marty website. Every, single, one. Next to the description was a review telling me if I was unsure of this company to "trust them". Too many suspicious things in a row. Don't think so. Not going to chance giving them my credit card info.

Check your products to make sure they’re not expired. Product was already 4 month old expired when I received it. When I checked, it was too late for returns. Worst customer service I’ve experienced who wouldn’t budge at all. Edit: Another customer service personnel contacted me and remedied the situation after my negative review. I'm very happy with their solution, it was a lot more than what my item was worth. However, the first situation was a lot of back and forth, shouldn't have escalated to this. Rating changed to 3.5.

Only Natural Pet automatically put you on auto-ship, something I didn’t know when I ordered. I normally buy a 12.5 lb bag of food. That size was out of stock from the manufacturer so I bought a 4 lb bag from here. A little over 3 weeks later I got an email saying my order was filled. I called within 2 hours of receiving that email to say I didn’t want it, please cancel. I was told it was too late even though it hadn’t left the building. I was told I would get a return label for the order. It took a second call to actually get that label. I sent back the order. I have now found that they charged me $6 shipping that was not refunded, even though I canceled BEFORE it was shipped.

We've been using them for 9 years with our 10-year-old pomeranian, she loves only natural pet, dry food. I don't know why there's so many bad reviews. It's great food.It hasn't been recalled, and it's affordable