Excellent
89 reviews
OnlineNotary.usHonesty, pricing, process and quality scores appear once 5 customers have rated them.
With OnlineNotary.us, you can notarize documents from your smartphone or computer—wherever you are. Our service is recognized nationwide and connects you with a commissioned online notary through a secure live video session. Simply upload your document, join the session in your web browser, verify your identity, and electronically sign before a live notary on video to complete your notarization in minutes.Since its founding in 2018, OnlineNotary.us has emerged as a trusted leader and innovator in remote online notarization — serving both U.S. and international signers. Over the past several years, our notary team has completed over 400,000 remote notarizations, supporting signers located in every U.S. state and in the majority of countries worldwide. Individuals rely on us for personal legal documents, while organizations use our platform to streamline ongoing notarization needs.
OnlineNotary.us (onlinenotary.us) has 89 customer reviews on Rated Honest, with an average rating of 4.6 out of 5.
89 approved reviews, newest moderated first
Nayer Abu S.
Posted
You are the best, one of my best experiences ever, very easy to get your documents notarized, very specialized, polite and professional team
Response from OnlineNotary.us· Apr 16, 2024
Thank you for the terrific review! It was our pleasure assisting you with your important documents.
Jeff
Posted
They ended my notary service and wasted my time because their AI facial recognition couldn't match my face to my drivers license. After 3 attempts, I contacted the chat and let them know that I thought the automated AI system was bull****, they cut me off and told me to go use another notary service if I was going to use such foul language.
Response from OnlineNotary.us· Mar 22, 2024
Hi Jeff. Yes, we have a zero tolerance policy if a customer uses foul-language. We do not use automated AI. You were simply interacting with chat prompts that helped our support team understand the exact issue that you were experiencing. You were communicating with a live human. When you used foul language, we had to cancel your notary session.
Ilaria B.
Posted
The notary was late and the process was cumbersome - it took 30 min while when we did this in the past it was quick and easy. The chat is not able to fulfill all tasks as a human would do, it would be great to connect to a human right away to prevent delays. This could have been done in 10 min if the human was on right away. The Human Agents that assisted me were phenomenal: patient, responsive, resourceful. George Poletes was invaluable in providing excellent human assistance to complete the payment that couldn't be done online by clicking on the link. My recommendation is that you get the automated process reviewed: there's no comparison between the excellence and resourcefulness of every human I interacted with and the subpar quality of every automated step!
Response from OnlineNotary.us· Mar 22, 2024
Hi Ilaria, you were not interacting with an automated process. You were chatting with a live human. Most of the time you cited was spent trying to resolve the issues with your credit card company, which was not allowing your payment to go through our third-party credit card processing company.
customer
Posted
It was fast and painless. I would recommend it anyone who needs to have something notarized.
Response from OnlineNotary.us· Feb 28, 2024
Thank you for your great review! It was our pleasure being a service to you.
Mathew H.
Posted
They were very quick to respond and let me renotify a document free of cost after I mis-signed it.
Response from OnlineNotary.us· Feb 28, 2024
Thank you for the positive feedback on our service. We were happy to help you with the follow-up session!
sonloc V.
Posted
Mr Poletes, the notary is very kind. He always supports me very enthusiastically when I have problems working online. Once again I want to thank him
Response from OnlineNotary.us· Feb 6, 2024
It was a pleasure helping you!
WongJavierJavier Wong/Lima B.
Posted
We received all the support to get the documents on time and according to the deadlines. We have some problems to access to the notary session but we received the support from Online notary.
R S.
Posted
Polite and extremely professional lawyer, exactly on time, explained process well. Reasonable fee, legitimate billing process
Response from OnlineNotary.us· Nov 17, 2023
It was our pleasure being of service to you!
