OneSignalReviews of onesignal.com

Not the best service for the app I am trying to make; awful support. Takes hours or days for support to arrive.

Terrible customer support. Formal answers. Strange questions absolutely irrelevant to my question. Waiting for an answer for hours, even days. Changes to API without any notifications that caused our system to stop working. API does not work as described in the documentation.

The support is made up of BOTS that send you the same response. Very bad experience.they send you documentation links that you respect and it doesn't work.you come back and they answer you after 3 hours with the same first question. There's no support, it's just misconfigured BOTs plus questions. You're going to waste your time. A lot of maketing for nothing, the solution doesn't work.

The support experience with OneSignal has been extremely frustrating. I had to go through verification with two different people, answering the same questions twice. Even after all that, they required me to create an email template so they could review it. Despite this, my account still hasn't been verified, and they've ignored all my messages on live support. I only have 30 subscribers, so this level of hassle seems unnecessary. Additionally, the platform itself has constant issues—it logs me out every minute and frequently displays errors like "Something went wrong while fetching your segments. Please try again." Overall, using OneSignal feels like a complete waste of time.

Please lower down your pricing, the support team is worst improve it please. We found an alternative web push notifications too, heypusher that offers upto 50k subscribers free compared to yours 10k. You support is very poor :(

OneSignal is very expensive and also their support is terrible. Switch to other tools. They also offer very limited subscribers that is 10k only for free.

Easy to setup and use

Awful support. They decided to give an excuse of why I didn't receive any support, instead of actually replying to my question. If this is the case, then just disable the live support chat. It have been 4 days... And the fun part was I first got replied "(...) Thank you for your patience, someone from our team will assist you ASAP!" and then hours, one day after I asked for an update. No replies another day. Before I wrote my disappointment and received a message that they don't offer support outside their own documentation and that I can hire someone from UpWork to help me. wth? It was just a simply question documented already in their documentation. They've made a very bad impression on me. I don't think I want to stick with them further.