Excellent
614 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
When choosing a lender, it’s important to work with the best! Founded in 2001, our company has grown to become the largest retail reverse mortgage lender in America*.It’s also important to work with a lender that has credentials. One Reverse Mortgage is approved by the U.S. Department of Housing and Urban Development (HUD) and our loan program is insured by the Federal Housing Administration (FHA). Companies approved by both the FHA and HUD must follow strict guidelines that help protect consumers.We also have an A+ rating with the Better Business Bureau and are a member of the National Reverse Mortgage Lenders Association (NRMLA).BlogAbout UsWhere We LendContact Us
One Reverse Mortgage, LLC (onereversemortgage.com) has 614 customer reviews on Rated Honest, with an average rating of 4.8 out of 5.
614 approved reviews, newest moderated first
Keith C.
Posted
the people that were involved in the process were friendly and helpful with the process throughout and helpful and understanding of my needs and worries throughout the entire process. They answered all my questions and concerns.
Steve B.
Posted
It was a long process but teams at One Reverse Mortgage figured out how to get it done for me, so I have a better future for myself as I grow older and head towards retirement. Now I have a brighter outlook thanks to them.
Susan B.
Posted
We have been customers of Quicken Loans and One Reverse Mortgage for many years. Each and every one of our experiences have been timely, professional, efficient. It has been a pleasure to do business with the Quicken family.
Edward H.
Posted
The process took a while but everything went smoothly
Bobbi A.
Posted
I first was contacted by John - beginning this process was a bit scary but John explained things in a thorough manner and provided me with information to educate myself on the process and what was in store throughout this process, then he was promoted and passed to Minerva. But through the process Kahla Black was my go-to-person. She knew the process thoroughly, was patient with me when I was struggling with getting the pay-off amount from Key Bank and she kept me informed every step of the way. Kahla answered all of my questions and put me at ease with this process. Right up to the end Kahla was great as was John. I cannot thank them both for their great customer service. I sincerely appreciate their hard work on my behalf. Thank you - Bobbi
Cheryl S.
Posted
Things are not what they said. Having a hard getting info.
Elva S.
Posted
very professional , let us take our time to digest all the information required to do a reverse mortgage. walked us thru every step
Delores W.
Posted
I called approximately 6 to 8 months ago and I was not qualified but I never received the lighted magnifier that we were supposed to get just for calling in. I even called later to ask about it and told it was on the way. Wow, I wander where the heck they are sending it from to take nearly a year and still not here. Don't promise something if you have no intention of doing it.
Response from One Reverse Mortgage, LLC· Sep 19, 2019
Hello Delores, Thank you for reaching out to us on Trust Pilot. I review all of our clients online feedback, and your experience is very important to me. I am sorry to hear that you never received your magnifier. I would be happy to discuss your feedback in further detail, and investigate your specific situation internally. If there is anything at all I can help out with, please do not hesitate to reach back out to me. Thank You, Laura Vincent Social Media Advocate Quicken Loans | Client Relations Direct Phone: (313) 782-8924 [email protected]
