Onebeautyworld.comReviews of onebeautyworld.com

This place is a scam. They kept sending me the same message that my item would ship, and it never did. They were dumb enough to send me a message saying my package would ship on Feb. 18th when it was Mar. 12th. Beware!

ONE Star only to get and make my point about the place. Horrible customer service. Posted item they don’t carry, took 3-weeks for them yo say wasn’t in stock and another 2-weeks to refund after I threatened with contacting my bank. Then Customer Service sent me a snobby email about I Need to LOVE MYSELF. They are a joke and I DO NOT RECOMMEND THE HASSLE.

JOYCE BUCHANAN, Thank you for your order at ONEBEAUTYWORLD Once your package ships we will send you a tracking number. You can check the status of your order by logging into your account. If you have questions about your order, you can email us at…(site made me remove email) or call us at 7868225345. Our hours are 9 AM to 5 PM. Your Order #000026617 Placed on Jan 9, 2025, 11:41:58 AM Billing Info JOYCE BUCHANAN Shipping Info JOYCE BUCHANAN Flat Rate - Fixed Items Qty Price Illuze Rod Poppy Synthetic Hair HD Lace Front Wig Nutique SKU: IRPSHHLFWN-TTN1B/27-1 Select Color TTN1B/27 1 $34.99 VALENTINO Freetress Equal 5" Lace Part Wig SKU: FT-VALENTINO-LW-FF GLD BRN Select Color FF-GLD-BRN 1 $29.95 Subtotal $64.94 Shipping & Handling $7.99 Grand Total $72.93 No update on order as of 1/13/25, the merchant does not respond to emails; phone rings to a voicemail with no return call. Requesting a refund/ return payment to credit card and cancel the order

I placed an order with One World Beauty on December 13th for three wigs in different colors, totaling $111.00 This was my first experience with the company and my absolute last.. and it has been an complete nightmare..... After placing the order, I waited three business days without receiving any tracking information—only the order confirmation. I contacted their customer service within five days and was assured by a representative that I would receive my order and tracking details within three days. Neither arrived. On December 18th, I followed up via email, asking for updates. I received a vague response saying I would have my package within five days. Again, nothing arrived. By December 24th, despite multiple attempts to follow up, I still had no tracking number or package. At this point, I was told that I would receive my order by January 6th because they are a third-party processor and had to wait for products from their supplier. This level of unprofessionalism is unacceptable. I’ve ordered from other companies on the same day and received my packages within five business days. This company, however, seems unorganized and unreliable. Save yourself the frustration and avoid ordering from this company. If I don’t receive my package by January 6th as promised, I will be filing a claim with my bank and taking further action. A truly disappointing experience!"

I placed an order with this company for the 1st time in December 2024. Unfortunately the items I wanted were not in stock so there was going to be a delay that was longer than I could wait. I called the number that is listed on the website and spoke with Blake Flowers. Blake was not only very friendly and professional but he was also very helpful. I explained to Blake that I did not want to wait for the order and requested a refund and he canceled my order and refund my money. He didn't give me the run around at all and I am very thankful. Here's what impressed me the most, the company has a phone number that actually leads to a real person and not a voice mail, I called with questions on 3 separate occasions and each time Blake answered the phone and was always friendly, helpful and helped me resolve my issue. I am a satisfied customer and will do business with this company again.

Tried to contact them for a return. Get ignored since. Cannot recommend quality and price do not match on top service is bad.

I placed an order for a glueless wig that recently dropped from Sensationnel. The site had the best price. Usually, I order from a local retailer, but because OnebeautyWorld advertised the best price and fast shipping, I ordered. I received an email confirmation with the promise of sending the tracking information when my wig was shipped out. After four more days - nothing. I called customer service and was assured it would arrived in 2 day. After hanging up, I realized I had not been given the tracking number. Two days later, I called again and was promised another 5 days. This is definitely not what was advertised. I still don't have my wig. Now I see a cheaper price on another website.

One Beauty World is not a trustworthy company! My relative recently purchased eight packs of crochet hair from them and paid more than $40 for express shipping. The company did not ship the order at all. In fact, when One Beauty World was contacted by email, they claimed they would ship the order "some time within a week" but never shipped the order. After my relative asked for a refund of $155, they received an email response stating "we will give you a refund in 3 to 5 days" and more time passed with no assistance. A complaint was filed against them with the Better Business Bureau. They eventually refunded the sale. It appears this company sells products on their website but do not have them in stock! It's a shame to see people being taken advantage of by pure greed!